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Please take action to block my account. I am an addicted player to random games. Take action immediately to close the account. I have been sending them since the first deposit to the communication by phone and to the relevant department to block the account. They are not doing so because they want to extort money. Because of my addiction, I told them since the first deposit to close the account immediately. They are not doing so. I told them I will file a complaint with you on your site that you are not closing my account. They are not doing so again. Please help me. They should block me now because I will make a deposit again and lose money again. I am addicted.

Προβείτε σε ενέργειες αποκλεισμού τού λογαριασμού μού σάς παρακαλώ είμαι εθισμένος παίκτης στα τυχαία παιχνίδια Προβείτε άμεσα σε ενέργειες τώρα να κλείσει ο λογαριασμός τούς έστειλα απο την πρώτη κατάθεση στην επικοινωνία τηλεφωνικά και στο αρμόδιο τμήμα να προβούν σε αποκλεισμο τού λογαριασμού δεν το κάνουν διότι θέλουν να αποσπάσουν χρήματα, λόγου τού εθισμόυ μού από την πρώτη κατάθεση τούς είπα κλείστε άμεσα τον λογαριασμό δεν το κάνουν τού είπα θά κάνω καταγγελία σε εσάς στο σαιτ σάς ότι δεν κλείνετε το λογαριασμο μού πάλι δεν το κάνουν βοηθήστε με παρακαλώ θα πρέπει να προβούν τώρα αποκλεισμο γιατί πάλι θά κάνω κατάθεση και πάλι θά χάσω χρήματα είμαι εθισμένος

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Dear Kostas1125,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino along with the casino's responses? Kindly send me the full, uncropped original emails, rather than incomplete screenshots. You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika