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I am Russian. I registered on the site on December 25, 2024.

I made a deposit of 31,000 rubles, and they didn't want to credit it for several days. After it was finally credited, I won at roulette, and my balance became 90,000 rubles.

When I tried to withdraw, they requested about 15 documents from me, after which they blocked my account, allegedly for fraud.

I didn't use any bonuses and didn't engage in any fraudulent activities.

Please help me retrieve my deposit and my winnings.

я русский. зарегестрировался на сайте 25 декабря 2024 года.

я внес депозит на сумму 31000 рублей и мне не хотели зачислять его несколько дней. после того как зачислили я выиграл на рулетке и мой баланс стал 90000 рублей.

при попытке вывода меня запросили порядка 15 документов после чего мне заблокировали аккаунт якобы за мошеничество.

никакие бонусы я не использовал и никаких махинаций не производил.

Помогите мне пожалуйста забрать свой депозит и мой выигрыш

Dear gilbertohomenick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you only played roulette?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello!

Your account has been blocked due to fraudulent activities. If necessary, all evidence will be provided to the forum administration.

Best regards, CatCasino Team.

Hello. Kristina, I wrote to you on Skype

Come on, provide your made-up evidence. Disgrace yourself again. I did nothing wrong.

давайте предоставляйте ваше выдуманные доказательства. опозорьтесь ещё раз. я ничего не нарушал

Thank you very much, gilbertohomenick, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you gilbertohomenick for providing us with all the information. I hope we'll be able to resolve this issue together. I was in contact with the casino representative and was told that the documents you provided raised suspicion about the integrity of the statements. I would like to ask you if it would be possible to forward me the email or share the documents you have used for verification for review. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

tell me what documents exactly you need and I'll send them

скажите какие именно документы вам надо и я скину

I need you to forward me the specific email you used to verify at the casino so I can review the integrity of the casino's statement. If the verification was done through the website itself, I will require the exact images you uploaded there. Thank you for your understanding!

Dear gilbertohomenick, as explained earlier your documents raised concerns about their integrity due to signs of editing. We do not condone such behaviour and the casinos have the right to close your account as forging documents is considered fraud. With that in mind, we believe the steps the casino has taken to be justified. If you choose to provide me with the requested documents for review I can try to continue resolving this but until then your complaint will be rejected. You can forward any information to my email. (peter.c@casino.guru) Thank you for your understanding.

Kind regards,

Peter