Brazino777 Casino BR - Spelaren riskerar att få sin utlovade lojalitetsbonus försenad.

I'm a high-volume VIP client (average turnover of R$20,000/week). Recently, my VIP manager (Luiza) guaranteed that I would receive a loyalty bonus after making new contributions and moving the account. On the basis of this guarantee, I made the deposits and fulfilled the play volume today.

However, when I requested the credit, the manager backed down on the grounds of 'system analysis', ignoring the commercial agreement that motivated my contribution. I filed a complaint with Brazino777's internal ombudsman, but the deadline for a response was missed. I have prints of the promise and the turnover receipts. I request mediation so that the house fulfills the agreed bonus or the appropriate penalty on the platform's reputation for bad faith in VIP service.

Sou cliente VIP de alto volume (giro médio de R$ 20.000/semana). Recentemente, minha gerente VIP (Luiza) garantiu que eu receberia um bônus de fidelidade após realizar novos aportes e movimentar a conta. Com base nessa garantia, realizei os depósitos e cumpri o volume de jogo hoje.

No entanto, ao solicitar o crédito, a gerente recuou alegando 'análise de sistema', ignorando o acordo comercial que motivou o meu aporte. Formalizei queixa na Ouvidoria interna da Brazino777, mas o prazo de resposta foi descumprido. Tenho prints da promessa e dos comprovantes de giro. Solicito a mediação para que a casa cumpra o bônus acordado ou a devida penalização na reputação da plataforma por má-fé no atendimento VIP.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m very sorry to hear about your issue.

While we understand your disappointment regarding your casino VIP status, we regret to inform you that we are unable to intervene in the casino's decision. Each establishment maintains its own proprietary VIP tier structure, and we respect their autonomy in determining the criteria for advancement or demotion. This position is consistent with our policy of non-interference in promotional offer decisions. The casino retains the sole discretion to categorize players and establish the requirements for each classification.

Please let me know if there is any additional information I may have overlooked, but I’m afraid I will have to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Attila