Boomerang-Bet.io Casino - Åtkomst till spelarens konto är stängd.

I registered at the casino in question, deposited €200, and while playing bj on Evolution, I won a session that wasn't credited to my account. I waited a bit, but my balance wasn't updated. I reported it in chat and got a screenshot. Customer support told me they'd opened a ticket, but now the site is persistent, and I can't log in anymore. I want to get my €350 balance back.

Mi sono registrato nel casino in questione,ho depositato 200€ ,mentre giocavo a bj su Evolution, vinco una sessione che non mi viene pagata nel credito, aspetto un po' e il saldo non viene aggiornato...segnalo in chat e ho lo screenshot. L 'ASSISTENZA clienti mi ha detto che ha aperto un ticket ma ora il sito mi risulta insistente,non posso più accedere... voglio recuperare i 350 euro di saldo totale che mi spettano.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila