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I made a withdrawal on 22.6 and the status is still being processed and I have been in contact with customer service many times, and the answer is always that there is a backlog and they cannot tell me the time frame. My account was verified before the withdrawal event, and more documents were also requested several times. After this repatriation, no more KYC documents have been requested.

Tein kotiutuksen 22.6 ja tila on edelleen käsittelyssä ja olen ollut yhteydessä moneen kertaan asiakaspalveluun, vastauksena aina että ruuhkaa ja eivät voi kertoa aikamäärettä. Tilini on varmistettu ennen nostotapahtumaa ja siinäkin pyydettiin moneen kertaan lisää dokumentteja. Tämän kotiutuksen jälkeen ei ole enää pyydetty KYC osalta dokumentteja.

Dear Ede91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post here a screenshot of your withdrawal history?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not made a withdrawal before and I have not used bonuses.

En ole tehnyt kotiutusta aiemmin ja en ole käyttänyt bonuksia.

The withdrawal arrived, so you can close the case

Kotiutus saapui eli voi sulkea tapauksen

Dear Ede91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru