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Winning results using bonuses at this casino site

Most of the winnings were confiscated.

I received the following comment, but I only remember playing within the range of $3 to $5.

I don't understand why this level of fluctuation in bet amount violates the terms of use.

If they don't specify, they can make the same complaint about betting between $5 and $4.99, and what if you play a slot that doesn't have a $5 bet amount...

Can you help me until I collect all my winnings?

Hello! By decision of the Project Administration, due to violation of our casino rules, specifically article 30.1.7, the balance in your profile has been deducted up to the amount of your deposit.

"Players who place large bets (over 5 USD/EUR/NZD or equivalent in other currencies) with the intent of rapidly increasing their bonus balance, and then suddenly reduce their bets for no reason, even though they still have a sufficient balance, may be suspected of using a gaming advantage or bonus abuse. These cases will be reviewed on an individual basis and casino management may take the measures listed below. The casino strongly denounces this type of playing behavior."

Please abide by the project rules in the future.

このカジノサイトでボーナスを利用して勝利した結果

勝利金の大半を没収されました。

以下のような指摘を受けましたが、3～5ドルの範囲内で遊んでた記憶しかありません。

この程度のベット額の変動が利用規約に違反するというのが意味が分かりません。

彼らが具体的な記載をしなければ5ドルから4.99ドルでも同様の難癖をつけれますし、ベット額で5ドルがないスロットで遊んだ場合はどうなるのでしょうか・・・

勝利金を全額回収するまで、お力を貸していただけませんか？

＞こんにちは！プロジェクト管理者の決定により、当カジノの規則違反、具体的には第30.1.7項に基づき、お客様のプロフィールの残高が入金額まで差し引かれました。

「ボーナス残高を急速に増やす目的で大きな賭け（5 USD/EUR/NZD以上、または他通貨の同等額）を行い、その後十分な残高があるにもかかわらず理由なく賭け金額を急激に減らすプレイヤーは、ゲーム上の優位性をもたらすシステムの利用やボーナスの悪用が疑われる場合があります。これらのケースは個別に審査され、カジノ管理者は以下に記載された措置を講じることがあります。カジノはこのようなプレイ行動を厳しく非難します。」

今後はプロジェクトの規則を遵守していただきますようお願いいたします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nishi29,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila G.

I sent you my play history and email correspondence.

Please confirm.

プレイ履歴とメールをのやり取りを送りました

確認をお願い致します。

I have reviewed the terms and conditions and it appears that this casino site does not set accurate bet amounts.

I believe that the act of reducing the amount I played from $5 to $3 does not constitute a significant change.

If lowering your bet by $2 is a violation, then you just need to specify the number.

A bet reduction of more than 40% is illegal.

If they don't state that, even a $1 reduction (20%) could be a violation.

I deposited USDT and my actual bet was USDT$5, not $5.

This means that the bet amount will fluctuate due to currency fluctuations.

When I looked at my gameplay history, I thought it was $5 but their system said it was $5.01.

If the casino abuses these terms of use, it could find fault with even a $0.01 exchange rate fluctuation.

利用規約を確認しましたが、このカジノサイトはベット額の正確な設定を行っておりません。

私が遊んだ$5から3ドルへ減らす行為自体が、大幅な変動という指摘に当たらないと私は考えております。

2ドルのベットを下げる行為が違反だというならば、数字を具体的に記載すればいいだけです。

40%以上のベットの下げ幅は違反であると。

彼らがそれを記載しなければ、1ドルの下げ幅(20%)でも違反とできます。

私が入金したのはUSDTで、実際のベットも$5ではなくUSDT$5です。

これは為替変動でベット額も上下します。

ゲームプレイの履歴を見た際も、私は$5の認識でしたが彼らのシステムでは$5.01です。

この利用規約をカジノ側が悪用すれば為替変動の$0.01の影響でも難癖を付けることも可能です。

Dear nishi29, thank you for your response.

In order for me to properly asses the issue, could you please share your game history in a format other than forwarded screenshots? I suggest requesting the complete game history directly from the casino in Excel format. The game history should cover the whole of the relevant period: from the moment of the activation of the bonus, until the confiscation of the winnings.

Thank you in advance for your reply.

Dear nishi29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru