Bombastic Casino - Spelaren kan inte ta ut sina vinster.

They wouldn't let me withdraw my money. I tried for several days and they didn't resolve it. My account is verified.

No me dejaron retirar mi dinero intente durante varios dias y no me lo solucionaron, mi cuenta esta verificada

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear luisappelhanz357,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with or without an active bonus?
• Were your payout requests canceled? Were you unable to request a payout altogether? Are your payout requests accepted but not yet processed?
• Could you please share with me your communication with the casino and any screenshots illustrating the situation from your point of view? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas