Billionairespin Casino - Spelarens uttag har försenats.

Hello, on 25.2 I won 18,500, I had two withdrawals, the first time 10,000 and then 8,500, the casino canceled my withdrawal, saying that they had to verify my account, my account is verified, everything is green, to this day I have not received the money nor have I received it back to my gaming account. Thank you

Dobrý den, 25.2 jsem vyhrála 18 500,měla jsem dva výběry poprvé 10.tisic a pak 8.5tisice, kasino mi výběr zrušil s tím, že musí ověřit můj účet, účet mám ověřený, vše zelené, do dnešního dne jsem peníze neobdržela ani jsem je nedostala zpět na svůj herní účet. Děkuji

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you submitted to the casino for verification and the exact dates you submitted them?
• When exactly were your withdrawal requests cancelled? Are you certain the funds were not returned to your account or that you did not continue playing with them?
• Have you contacted customer support regarding this issue? If so, what guidance or advice did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika