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Hello ... I've been putting off my payout since December 4th. Allegedly it would be problems for the bank and the money would finally be paid out now. The payout conditions are already customer-unfriendly there.

In the attachment I am sending the last chat history and I hope you can help me.

Hallo...ich werde jetzt schon seit dem 04.12., auf meine Auszahlung vertröstet. Angeblich wären es Probleme der Bank und das Geld würde jetzt aber schließlich ausgezahlt werden. Die Auszahlungsbedingungen sind dort eh schon Kundenunfreundlich.

Im Anhang sende ich den letzten Chatverlauf und ich hoffe, ihr könnt mir helfen.

Dear Muddi70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, Muddi70. Do I understand correctly that you have never made a withdrawal via Skrill?

Hello ... no, so far everything was done via Trustly. No payment transactions via SKRILL. Warm greetings

Hallo...nein, bisher lief alles über Trustly. Kein Zahlungsverkehr über SKRILL. Liebe Grüße

Thank you very much Muddi70 for your reply. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Until then, many thanks to you ... and a happy new year.

Vielen Dank bis dahin an dich...und ein gesundes neues Jahr.

Hello Andrej, since you will probably not get any further, I will probably bite the bullet and deposit money again via SKRILL in order to then repeat the entire payout process there. Thanks for the help.

Warm greetings

Christiane

Hallo Andrej, da ihr wohl auch nicht weiter kommt, werd ich wohl in den sauren Apfel beissen und nochmals Geld per SKRILL einzahlen, um dann den gesamten Auszahlungsprozess dort zu wiederholen. Danke für die Hilfe.

Liebe Grüße

Christiane

Dear Muddi70,

I apologize for the delayed response. I’ll contact the casino and see if I can help.

I would like to invite BetWorld247 Casino to join this thread.

Dear casino team,

Can you please let us know if there’s been any news regarding the problems with the bank? Is processing Muddi70’s withdrawal via Skrill after making a deposit for verification using the payment method a viable option in Muddi70’s case?

Hello Andrej, thank you very much for that.

Hallo Andrej, lieben Dank dafür.

Hello Muddi70 and Andrej,

I am so sorry to hear that you have a problem with money withdraw. I'll check with our financial team ASAP and try to push through so you can have a money on your account by the end of the day.

Have a nice day.

Hello Andrej ... thank you very much for the mediation. I am happy to announce that € 100 of € 350 has already been paid out today and is in my account. If this continues with the payout, I'll be more than happy.

Hallo Andrej...vielen lieben Dank für die Vermittlung. Ich darf mit Freude mitteilen, dass heute bereits 100€ von 350€ zur Auszahlung gebracht wurden und auf meinem Konto sind. Sollte das jetzt so weitergehen mit der Auszahlung, bin ich mehr als mega happy.

What a shame, dear Betworld247 Casino, it would have been a nice move if you paid out the rest now. But today there is nothing.

Schade liebes Betworld247 Casino, wäre ein feiner Zug gewesen, wenn ihr den Rest jetzt auch zur Auszahlung bringen würdet. Aber heute ist da nix.

Very disappointing... will something be paid out again and if so, when? I get really gasping...!!!

Sehr enttäuschend...wird jetzt nochmal was ausgezahlt und wenn ja wann? Bekomm ich echt Schnappatmung...!!!

Thank you, BetWorld247 Casino, Muddi70, for the replies.

Dear casino team,

Can you please indicate a time frame in which can Muddi70 expect the remaining amount to be processed?

Dear Betworld247 Casino...I ask you again with all due respect, please finally pay out the remaining €250.00. Thank you...

Liebes liebes Betworld247 Casino...ich bitte jetzt nochmal mit allem nötigen Respekt, bitte zahlen Sie doch endlich die restlichen 250,00€ aus. Danke...

You want to cry...

Man möchte weinen...

We would like to ask BetWorld247 Casino to give us an update on this matter. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.

Hi, the bank resolved some of your payouts requested. As we ask mr Muddi to take money with muchbetter as it Ewallet and fastest way. He needs to just deposit 10eur so system can recognise him and then take all money without the problem. Its 250eur and that can be resolved it like that today or just wait bank transfer to resolved from banke end all payouts list. Thank you

I have SKRILL and JETON...does any of them work? Then I'll do it now.

Ich habe SKRILL und JETON...funktioniert eines davon? Dann werd ich das jetzt machen.

Germany skill doesn't work unfortunately. JeTON we dont have. Much better, Astropay or bank transfer is withdraw available for Germany users

Bank transfer doesn't work either. Do I have to set up an ASTRO PAY?

Banküberweisung funktioniert ja auch nicht. Muss ich mir ein ASTRO PAY einrichten?

You can write to support so you can find the solution and how system works and resolved it.

That's fine...ASTRO PAY is set up. Where can I take back the payment?

Das geht schon...ASTRO PAY ist eingerichtet. Wo kann ich denn bitte die Zahlung zurücknehmen?

Sir contact support team this is not betworld247 platform and site

Ok...no problem and I'm Madame 😉

Ok...kein Problem und ich bin Madame 😉

Ok Madam 😉

Ok Madame 😉

All right, dear ones... well, everything is now running via Astro PAY, due to the system, only in daily 50€ increments, but it works and I already gave today's 50€ to my bank.

I would like to thank you very much and of course Andrej directly for your support...😘😘😘

Na gut, ihr lieben...also, es läuft jetzt alles über Astro PAY, zwar systembedingt, auch nur in tägl. 50€ Schritten, aber es läuft und ich gab die heutigen 50€ bereits auf meiner Bank.

Ich bedanke mich ganz doll bei euch und na klar direkt bei Andrej, für eure Unterstützung...😘😘😘

Thank you and glad that everything is resolved.

Yes, I think so too. I think we can consider the case closed here. 😊👍

Ja, das finde ich auch. Ich denke, wir können den Fall hier als erledigt betrachten. 😊👍

Thank you, BetWorld247 Casino, Muddi70, for your replies. We’re glad to hear the good news!

Thank you, Muddi70, for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Should there be the need to, you can reopen this complaint anytime.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru