Betking Casino - Spelarens konto har blockerats.

At first they asked me to make a deposit, I made 500 hryvnias at first, then they blocked it and offered to return the money to the card within 10 days

But they gave me advice to go to the second account. I went in again and made a deposit in the amount of UAH 295. Financial transactions are temporarily blocked. But they say that the verification did not go through the ID bank. They are considering additional photos of me from the documents. But they say the next day...

And today they say that I made duplicate accounts, while I passed verification on only one. But he did not specify any data before blocking.. There are screenshots

Спочатку просили внести депозит я вніс Спочатку500 грн,потім заблокували та запропонували що гроші вернуть на карту протягом 10 днів

.Та дали пораду зайти на другий акаунт.Зайшов знову роблю депозит в розмірі 295 грн.Блокують тимчасово фінансові операції. Та кажуть що верифікація не пройшла через банк ИД..Розглядают додаткові мої фото с документів. Та кажуть на наступний день...

А сьогодні кажуть що я дублючи акаунти зробив,при цьому зо я проходив верифікація лише на одному. Та не вказував до блокування ніяких даних..Є скріншоти

Dear yberneveha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino has not refunded any of your deposits? Were you aware of opening more than one account at this casino?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear yberneveha,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.