Betinia Casino DK - Spelarens utbetalning är försenad.

I have won 390,000 on Betinia on roulette but now 8 days have passed and they keep saying they are waiting for approval for the payout to happen, I have not used a bonus or anything and they say nothing about verification the only thing I hear is they are waiting for their finance department to pay out, what should I do?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify whether you played only roulette or any other casino games as well?
• Did you make any unusually large deposits before winning the amount in question?
• Have you successfully made withdrawals from this casino in the past?
• Did the casino mention any security review, gameplay investigation, Source of Wealth check, or additional account review apart from the information that the finance department is processing the withdrawal?
• Could you also please confirm whether you have used any VPN, shared network, or accessed the account from multiple devices or locations?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika