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Selective confiscation of $3,000 winnings despite partial payout of $3,093 - Betico

I am filing a formal complaint against Betico regarding the unjust confiscation of my winnings. I discovered and registered at this casino via a link on CasinoGuru.

[Chronology of Events]

Registration & Deposit (March 16, 2026): I registered and deposited $2,000 via USDT to claim the 150% Welcome Bonus, receiving a $3,000 bonus.

Gameplay: I played in the "Crash" games category using my cash balance. Before playing, I meticulously reviewed the Terms and Conditions to ensure that these games were permitted and that my gameplay was fully compliant.

KYC & Withdrawal: On the same day I won, I completed the KYC process and requested a withdrawal. My identity was verified and approved.

Partial Payout: The casino processed and paid out $3,093. However, the remaining $3,000 remained pending.

Initial Response: Live support initially promised a resolution within 24 hours. I then received an email stating:

"A portion of your winnings has been processed... The remaining amount is undergoing post-game verification by the game provider to ensure fair play... Once complete, we will transfer the remaining funds."

Final Outcome (Confiscation): Despite their earlier assurance, the casino has now informed me that the remaining $3,000 has been confiscated. No specific details or evidence of any rule violation were provided.

[The Contradiction]

The casino’s actions are entirely inconsistent. By approving the KYC and paying out the first $3,093, Betico has effectively acknowledged that my account is valid and my gameplay was legitimate.

If I had truly violated any terms, it is logically inconsistent for them to approve $3,093 while confiscating the rest. This "selective payout" strategy appears to be a malicious practice aimed at minimizing their losses on significant wins.

[Conclusion]

I am deeply concerned that a casino with a high rating on CasinoGuru operates with such a lack of transparency and integrity. I request CasinoGuru’s urgent intervention to investigate this case and help me recover my remaining $3,000.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betico Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can no longer log in to my account.

I was playing the Crash Game. The fact that my first withdrawal was successful clearly proves that this game is valid, and it is not prohibited under your Terms of Service.

I have sent the required documents to your email address, so please check and verify them.

Dear intk21,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello intk21,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite Betico Casino to join the conversation.

Dear Betico Casino,

I kindly request clarification regarding the reasons behind the closure of the player’s account, including the remaining balance.

If there are any relevant details or circumstances that cannot be shared publicly, I would appreciate it if you could provide them directly to me at michal.k@casino.guru for independent review.

Thank you in advance.

Hello Michal,

We appreciate your invitation and will be happy to cooperate toward a resolution of this matter.

At the outset, we would like to clarify an important point. Betico strictly adheres to the Terms and Conditions of the platform, which apply equally to all members. Also we highly care about following standards of industry. 

The account in this complaint was permanently blocked, without the possibility to restore it, following the results of an internal investigation into the activity of intk21. This investigation was initiated as part of our standard monitoring procedures.

The investigation confirmed violations of the platform’s Terms and Conditions with which intk21 agreed upon registration. Specifically, we identified patterns and strategies that could influence the fairness of the gaming process, as well as indications of unfair behavior.

In accordance with these findings, we have no other option than to take action. As a result of the permanent account closure all funds of the account have been deducted. No refunds in such a situation might take place. 

We remain committed to providing the best possible experience for all our users. This can only be ensured when all members and Betico comply with the Terms and Conditions.

Should you require any further clarification, we remain available and open to continued cooperation in resolving this matter appropriately.

Respectfully,

Betico 

Dear Betico Casino,

Thank you for your response.

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance.

The text mentions patterns and strategies, but I would like to first and foremost deny this. You mention the influence of the game process, but it's impossible to gain any profit from the games I play due to external factors.

Regarding fraudulent activity: Unless Betico provides specific details, I have no idea what kind of fraudulent activity I'm suspected of, and no progress can be made in this discussion.

It is true that I agreed to the terms of service when registering on the platform. However, Betico's explanation only states that I violated some part of the terms of service I initially agreed to, but they refuse to answer. No one would find this unreasonable response acceptable, and I would like an explanation regarding the partial amount that was initially withdrawn.