Beep Beep Casino - Spelarens uttag är försenat och kontoåtkomst är begränsad.

Hello, I opened an account at BeepBeep Casino, had it verified, and finally received my free spins (no deposit required). I was then lucky enough to convert the bonus money into real money, and then I wanted to withdraw it. I didn't know how to do that, so I asked the question in the chat. I didn't get a reply, and after a few minutes, my chat button disappeared, and I couldn't play any games anymore. I also sent an email to support. I hope I get a response; it's about €680. Do any of you have experience with this? Am I just being scammed, or is there a solution? What can I do in this situation?

Hallo, ich habe mir bei BeepBeep Casino ein Konto eröffnet, habe diesen verifizieren lassen und endgültig meine Freispiele (ohne Einzahlung) bekommen. Ich hatte dann das Glück das Bonusgld in echten Geld umzuwandeln und dann wollte ich das Auszahlen. Ich wusste es nicht wie das funktioniert, deswegen habe ich die Frage in Chat gestellt. Es kamm keine Antwort, nach paar Minuten wurde meine Chat-Button entfernt und ich konnte kein einziges Spiel mehr spielen. Ich habe auch einen Mail an Support geschickt. Hoffe das ich einen Antwort bekommen, es geht um 680 €. Habt Ihr erfahrung damit, werde ich einfach verarscht oder gibt es eine Lösung. Was kann ich in diesen Fall machen?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beep Beep Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously made a deposit in the casino?
• Is the option to verify your account available to you?
• Is the option to request a payout available to you?
• Have you reached out to support@beepbeepcasino.com for assistance? Have you received any response?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Alex28390,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru