BCHgames Casino - Spelarens insättning har inte behandlats.

Q: Hello, I made a deposit , but the money did not arrive in my account and my account was not charged....

I can't even communicate with support.

س سلام من واریزی انجام دادم ولی پول به حساب من نیومد و اکانت من شارژ نشد ....

هیچ ارتباطی هم با پشتیبانی نمیتونم برقرار کنم .

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello sasr,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BCHgames Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful deposits in the casino using the same payment method?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at jean.s@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean