AMPM Casino - Spelarens vinster har konfiskerats.

Hello,

I purchased a bonus and successfully fulfilled the wagering requirements. After fulfilling the requirements, I wanted to withdraw my winnings. Unfortunately, the casino canceled my withdrawal, stating that I had wagered more than €4 or €5. I contacted email support (the support representative told me I could find my game history there), but I haven't received an email, let alone the game history itself. The winnings from the bonus (€104) will be credited back to me.

Unfortunately, the casino has not responded at all and my inquiry has gone unanswered.

I've been a player at the casino for a while, but after they redesigned the site, I had to completely re-register (which worked after 10 attempts) and verify my account, which was hardly possible because I kept getting kicked out.

Although I've already been there once.

Hallo,

Ich habe eine. Bonus gekauft und erfolgreich umgesetzt. Nachdem ich den Bonus umgesetzt habe, wollte ich auszahlen. Leider wurde meine Auszahlung storniert vom Casino. Mit der Begründung, ich habe hoher als 4 oder 5 Euro gespielt. Ich habe den Email Support angeschrieben ( der Support Mitarbeiter hat mir geschrieben, daß ich dort den spielverlauf bekomme) aber keine Mail bekommen, geschweige denn, den spielverlauf. Der Ertrag aus dem Bonus ( 104 Euro) würde mir wieder gutgeschrieben.

Leider hat sich das Casino überhaupt nicht mehr geäußert und auf meine Anfrage wurde nicht reagiert.

Ich bin länger Spieler in dem Casino, aber nachdem die die Seite neu gemacht haben, musste ich mich wieder komplett neu anmelden ( was nach 10 mal geklappt hat) und Verifizieren was aber kaum möglich war, weil ich immer rausgeschmissen wurde.

Obwohl ich es schon einmal war.

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Dear montanamel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

The maximum bet available with an active bonus is 3 USD/EUR/AUD, 12 PLN, 300 INR, 15 BRL, in case of violation of this rule, the active bonus and all winnings will be canceled. Buying a bonus and free spins in the slot is also a bet.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila

Hello Attila,

I sent you everything I have by email.

I hope that's enough for you.

Unfortunately, I cannot send a game history because the casino is not responding to me.

Greetings [Redacted]

Hallo Attila,

Ich habe dir alles was ich habe per Mail geschickt.

Ich hoffe das reicht dir aus.

Eine Spielhistorie kann ich leider nicht schicken, da mir das Casino nicht antwortet.

Grüße [Redacted]

Dear montanamel,

Thank you for your response. Could you please advise whether you are aware of placing bets that exceed the maximum limit outlined in the bonus rules?

Additionally, if you could please share the email in which you requested the game history, along with the casino's reply, it would be greatly appreciated.

Thank you for your cooperation.

Hello,

Yes, I am aware of the maximum stake that can be played.

This is displayed when you click on the bonus.

I contacted the casino on January 19, 2026, but received no reply. To this day.

Hallo,

Ja es ist mir bekannt, wie hoch man den maximalen Einsatz spielen kann.

Das wird angezeigt, wenn man den Bonus anklickt.

Ich habe das Casino am 19.1.26 angeschrieben, aber keine Antwort erhalten. Bis heute

Hello,

I'll send you the photos. Maybe that will help you.

Hallo,

Ich schicke Ihnen noch die Fotos. Vielleicht hilft Ihnen das weiter.

Dear montanamel,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello montanamel,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite AMPM Casino to join the conversation.

Dear AMPM Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Does that mean if the casino doesn't respond, the case is closed?

And I won't get my money back?

Hallo,

Das heißt, wenn das Casino nicht antwortet, ist der Fall geschlossen?

Und ich bekomme mein Geld nicht mehr zurück?

Hello everyone,

We have sent all the details to michal.k@casino.guru.

If you have any other questions please let me know.

Thanks

Hello,

Could I possibly get that too?

Hallo,

Könnte ich das eventuell auch bekommen?

Hello ampm,

Strangely enough, it seems that with you guys, if you win more than you should, you don't get the extra amount paid out.

Then it says that if you have used a bonus 4 times (even if it is considered a fail) you will get the deposit day refunded.

But it seems to be common practice among you not to pay out higher winnings.

You are welcome to pay me the amount of 350 euros and then block my account.

Regards

Hallo ampm,

Komischer weise ist es anscheinend bei euch so, daß wenn man mehr gewinnt, man den Betrag nicht ausgezahlt bekommt.

Dann heißt es, man hat 4 mal einen Bonus benutzt ( auch wenn es als fail gilt) und bekommt den Einzahlbettag erstattet.

Aber es ist wohl gang und gebe bei euch, Höhere Gewinne nicht auszuzahlen.

Gerne könnt ihr mir den Betrag von 350 Euro auszahlen und meinen Account dann sperren.

Lg

Dear AMPM Casino,

Thank you for your email and the provided evidence.

Dear montanamel,

I have received evidence from the casino team indicating that you have indeed exceeded the maximum permitted bet amount on several occasions while utilizing an active bonus.

All of these bets were successful and significantly contributed to completing the bonus wagering requirements. Given this context, I regret to inform you that we cannot hold the casino team accountable for adhering to their terms and conditions, which you accepted upon registering your account and claiming the bonus.

While we fully endorse the enforcement of restrictions during play with an active bonus at the software level, it is important to note that different casinos employ various software platforms, and this restriction is not yet a universal standard across the industry. Consequently, it is crucial for players to comprehend the bonus rules and comply with them. Ignoring or perhaps overlooking the terms and conditions you agreed to does not provide a valid excuse for non-compliance.

I have kindly requested the casino team to forward you your gameplay history so that you can review it yourself.

Nonetheless, the maximum bet amount is an industry-standard rule that can be found in almost any casino and is also explicitly stated in the casino's bonus T&Cs :

The maximum bet available with an active bonus is 3 USD/EUR/AUD, 12 PLN, 300 INR, 15 BRL, in case of violation of this rule, the active bonus and all winnings will be canceled. Buying a bonus and free spins in the slot is also a bet.

I wish I had better news to share, but I wanted to be upfront with you. If anything needs clarification or if there's anything else I can help with, please just let me know.

Dear montanamel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Unfortunately, I'm not getting a response from the casino.

I also don't remember ever playing for more than 3 euros.

LG M

Hallo,

Leider bekomme ich keine Antwort vom casino.

Ich kann mich auch nicht erinnern, das ich über 3 Euro gespielt habe

LG M

Dear montanamel,

I understand that you do not recall ever placing bets above €3; however, as mentioned earlier, the casino team has provided evidence indicating that the maximum permitted bet was exceeded on several occasions while a bonus was active.

I have requested once again that the casino team share your full game history with you. Beyond this, there is unfortunately nothing further we can do from our side.

Please let me know if I can consider this case clarified, or if you require any additional assistance.

Dear montanamel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
Casino.Guru