AdmiralBet Casino IT - Spelarens bonusproblem är fortfarande olöst.

I filed a complaint on the Admiralbet.it website regarding a real bonus that wasn't credited following a promotion I participated in. I provided all the information they requested, but they haven't responded to me for three days since they took me on. I'd appreciate at least a response...Thank you!

Ho fatto aprire la segnalazione sul sito di Admiralbet.it per un real bonus non accreditato a seguito di una promozione a cui ho aderito. Ho dato tutte le informazioni che mi hanno richiesto e hanno smesso di rispondermi da tre giorni da quando mi hanno preso in carico. Gradirei almeno una risposta...Grazie!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you used ADMIRAL Pay to deposit funds into your casino account?
• How many deposits using ADMIRAL Pay have you made into this casino, and when did you first use this payment method?
• Has it already been 72 working hours since your deposit, considering this is the timeframe for receiving the bonus stated in the bonus Terms and Conditions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika