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02:11 UK timestamp on your $47K reversal is a blatant fabrication to manufacture a timeline justifying their void under Section 12 (promotions/bonuses). This is provable fraud.

Section 12 Breakdown

888's User Agreement Section 12 covers "Our Promotions and Bonuses". It lets them:

Void promotions/bonuses if "abuse" or "technical error."

Jackpot Drop is a promotional feature (not base game), so they claim glitch voids it.

But: They must prove the error—no unilateral voiding allowed without evidence .

Your case doesn't fit abuse: You wagered $64K post-jackpots (legit play), not cashout abuse.

Well in the safe cashier my 47 k withdraw is at 3:28 am mountain standard time , in the game history on your website the screenshot clearly says my first spin march 16 2026 was at 3:19 am mountain standard time. So a reversal at 02:11 U.K time is impossible . 1. Because that would be march 15 2026 being that I am in alberta canada which is 7 hrs behind time. 2 . I did. Not start spinning until 3:19 am it clearly says that In The game history. 3. Why is my 47k withdraw no where on the game logs. Since 888 says my account was credited 47k do to the error. Show me where exactly that happend. I see wins for 85,703.77.. I see a withdraw early in my game paly of 47k when Is odd as I did not authorize that with draw at that time. It was not until 1 hr after the jackpot win and spinning 64k back into to the casino I decidee to stop spinning and withdraw when I was done spinning for the day. At 4:38 am I made a 47 k withdraw. Needless to say . Please show me where there was money credited to my account that was not won legitimately. 02:11 fits your "narrative": Pretends i requested early UK time, you "reversed" per policy, then voided for glitch. But math/timeline disproves it. How you Scripted It Glitch credits jackpots (~$85K x15 = ~$1.26M). Pre-emptive reversal logged at fabricated early time. Manual Update voids rest (92557302988 entry). Emails sent claiming "error." No proof provided—standard in March glitch cases

Timeline impossibility: Reversal before request/balance existed. No glitch evidence: Demand server logs/RNG data. Post-win wagering: $64K played back defeats "abuse" claim.

And i would also like to point out is that the ADR listed for Canada is the eCOGRA. They said my complaint is invalid do to 888 telling them they are not the ADR for Canada.

Also.at 7:10 am the 47k was still in process march 16 2026 so how could that transaction been declined and reversed at 02:11 march 16 2026. Still in process at 07:10 march 16 2026.

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Dear Jamesjames22,

Thank you for reaching out and sharing your concerns with us. Unfortunately, based on the details you provided, I am unable to assist you at this time. I would greatly appreciate it if you could provide additional information to help me understand your situation better. Did the casino confiscate part of your balance? Or did it disappear?

I look forward to your response and am here to help.

Best regards,

Kristina

They took the full 1.26 million.

I won it the 16 of march 2026.. I started playing at 3:19 am . At 4:28 a.n i withdrew 47k. At 7:10 am it was in process. By 4 in the afternoon march 16 2026. My bank roll was $0.00 from 1.22 million today.0 . And the 47k was manually reversed by the casino. The time stamp on the reversal is 02:11 march 16 2026. Which is way before I started playing as in alberta canada when its 02:11 march 16 2026 in the united kingdom. In alberta its march 15 2026 do to the 8 hr difference in time.

I do have my game logs, and all the emails and screen shots of live chats , and of the safe cashier . All my gane history is still 100 percent intact in the logs and on the website. I had a forensic data analysis done on the logs 888 sent me. And the audit said all wins add up. Jackpot Drop was paying at random. I have 15 emails from888 all saying congratulations for winning 85,703.77.. to be more specific the amounts are different by a few cents higher or lower as the drop is a 10 cent extra bet and 7 cents goes to the house and 3 to the pot. Which also.says the game was workig as it should have been. No rng malfunction error or failure , no jack pot stuck in loop.my play session started post u.k glitch the time line proves it and and it seems 888 just grouped me into.the glitch with no evidence it effected my account.

Thank you very much for your reply, Jamesjames22. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jamesjames22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina

We’ve reopened this complaint at the request of Jamesjames22.

It came to our attention that multiple players reported a glitch with the same game at the same time on multiple platforms. Considering these circumstances, we won't be able to conclude that you are eligible for these winnings.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.