21LuckyBet Casino - Spelaren kämpar för att spela i kasinot.

It won't let me open the casino games or the slots and the app is very slow

no me deja abrir los juegos de casino ni los de tragamonedas y es muy lenta la app

Hello isperdanielcv,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 21LuckyBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Do you have any real money balance on your casino account? Since when is the issue ongoing? When was the last time you spoke to the casino and what did they respond to your issue?

Looking forward to your answer.

Regards,

Nick

Dear isperdanielcv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.