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I want to file a complaint against 20Bet for confiscation of winnings.

On April 17, 2026, I played the "Lucky Joker 10 Extra Gifts" slot machine (provider: Amatic Industries) using only real money. I did not have any active bonuses at any time.

My winnings accumulated gradually over many regular spins, with a consistent bet of approximately €13 per spin. The balance reached €31,990 after a prolonged period of regular play, and not as a result of a single spin or jackpot.

After requesting several withdrawals, the operator cancelled these requests and subsequently applied a "balance correction", removing the entire €31,990 from my account.

The operator has not provided any technical justification or confirmation from the supplier. Specifically, I have not received:

• Supplier rollback reference

• Session verification ID

• Confirmation from Amatic Industries

• technical report proving a failure

They only returned my initial deposit of €10, while all winnings were removed without technical justification.

Since the winnings were generated through multiple normal spins using real money and without any bonus, I request that you verify whether this balance correction is supported by an official rollback from the provider or if it was applied unilaterally by the operator.

User: rupertrading@protonmail.com

Casino: 20Bet

Game: Lucky Joker 10 Extra Gifts

Supplier: Amatic Industries

Date: 17/04/2026

Amount withdrawn: €31,990

Quiero presentar una reclamación contra 20Bet por la confiscación de ganancias.

El 17 de abril de 2026 jugué en la tragamonedas "Lucky Joker 10 Extra Gifts" (proveedor: Amatic Industries) utilizando únicamente dinero real. No tenía ningún bono activo en ningún momento.

Mis ganancias se acumularon progresivamente a lo largo de muchas tiradas normales, con una apuesta estable de aproximadamente 13 € por tirada. El saldo alcanzó los 31.990 € tras un periodo prolongado de juego regular, y no como resultado de una única tirada o jackpot.

Después de solicitar varios retiros, el operador canceló dichas solicitudes y posteriormente aplicó una "balance correction", eliminando la totalidad de los 31.990 € de mi cuenta.

El operador no ha proporcionado ninguna justificación técnica ni confirmación del proveedor. En concreto, no he recibido:

• referencia de rollback del proveedor

• ID de verificación de la sesión

• confirmación por parte de Amatic Industries

• informe técnico que pruebe un fallo

Únicamente me devolvieron el depósito inicial de 10 €, mientras que todas las ganancias fueron eliminadas sin justificación técnica.

Dado que las ganancias se generaron a través de múltiples tiradas normales utilizando dinero real y sin ningún bono, solicito que se verifique si esta corrección de saldo está respaldada por un rollback oficial del proveedor o si fue aplicada unilateralmente por el operador.

Usuario: rupertrading@protonmail.com

Casino: 20Bet

Juego: Lucky Joker 10 Extra Gifts

Proveedor: Amatic Industries

Fecha: 17/04/2026

Importe retirado: 31.990 €

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Have you already withdrawn the deposit amount credited to your player's account?
• Could you please share with me your communication with the casino regarding the justification provided by the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas