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I initially requested a withdrawal of 10,000 TRY, which was successfully processed and paid to my bank account without any issues.

Based on this successful withdrawal, I continued using the platform and made further deposits totaling approximately 40,000 TRY in multiple transactions. My balance increased to around 200,000 TRY, and I attempted to withdraw 100,000 TRY.

At this point, the operator blocked my withdrawals under a "security review" and requested multiple verification documents. I provided all requested documents promptly and fully complied with every request over a period of 9 days.

Despite full verification completion and prior account merger approval by the operator, my winnings were later reduced to the original deposit amount based on an alleged "multi-account violation."

Additionally, I received an email stating that the operator no longer wishes me to continue using their services.

This decision is inconsistent, as the account was previously verified, merged, deposits were accepted, and even withdrawals were processed successfully before the restriction was imposed.

I have full screenshots and email evidence supporting all steps mentioned above.

I request a full investigation, disclosure of all alleged evidence, and restoration of my deducted winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Are you aware of having opened multiple accounts at 1xBet Casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your response.

No one living in my household currently has or uses a 1xBet account.

In the past, I had more than one account. I informed 1xBet about this myself and completed their official account merge procedure. I submitted all the documents they requested, and they confirmed by email that the accounts had been merged successfully and that there would be no problems with deposits or withdrawals. Based on this confirmation, I continued using my account.

I did not use any bonus. All of my winnings were obtained without any bonus.

After receiving the account merger approval, I deposited funds, successfully withdrew 10,000 TRY, and then deposited approximately 40,000 TRY more. I later requested a withdrawal of 100,000 TRY, after which my account was placed under a security review. During the following 9 days, I submitted every document they requested.

Despite completing the verification process and previously receiving written confirmation that my account was approved after the merger, my balance was reduced from approximately 350,000 TRY to 45,000 TRY based on the same multi-account issue that had already been resolved.

I have email evidence confirming the account merger, screenshots of my deposits, withdrawal, verification process, and the balance reduction. I am ready to provide all of these documents.

Thank you for your assistance "and my country is not germany but turkey

Thank you for your reply. Could you please forward the aforementioned evidence, including your communication with the customer support? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Beyza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru