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Hello Іван,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you did not receive your cash back bonus as you did not meet the conditions? How much was your balance exactly when you requested for the bonus?

Please forward any additional screenshots or proof you have to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

So I did not receive cashback, the conditions are all fulfilled, I wrote in support of the consultant told me that in the conditions written mo during the calculation of cashback should be on the game account 2 euros I went to the conditions read but such conditions were not written and he is in kebeki me refused the amount of deposits was 17,000

Так я не отримав кешбек, умови всі виконанні , я писав в підтримку мені консультант сказав в що в умовах написано мо в час розрахунку кешбека повинно на ігровому разунку бути 2 євро я зайшов в умови прочитав але такої умови не було написано и він в кебекі мені відказав сума депозитів була 17000

Hello Іван,

Please note that the term is stated on one of the screenshots you provided - term 9. - Unfortunately if your balance was above that amount the bonus conditions were not met and we can do nothing with it.

Dear Іван,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.