1000 Spins Casino - Spelarens begäran om att stänga kontot har ignorerats.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you previously successfully contacted the casino via michael@1kspins.com? Would you be able to share with me the responses you received recently and in the past from said address?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email at support@1kspins.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings 1000spins Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening, yes my account remains open.. I made the last deposit on August 7th.. I sent the email on July 26th as I anticipated.. I never received any response. I sent another email where I asked for the total closure again but no response, I sent an email

Buonasera,si il mio account rimane aperto..l ultimo deposito l' ho fatto il 7 agosto..io l email l ho mandata 26 luglio come vi ho anticipato..non ho mai avuto nessuna risposta.ho mandato un altra mail dove chiedevo di nuovo la chiusura totale ma nessuna risposta,ho mandato email

Dear Player,

Unfortunately, I would like to inform you that since this casino has multiple cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice at 1000 Spins Casino to completely ignore us in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from 1000 Spins Casino. I wish I could be of more help. The casino can reopen this complaint at any time.