Big Bass Splash - allmän diskussion

Gillar du det här spelet? Har du landat en storvinst? Har du haft tekniska problem? Om du vill diskutera något kring Big Bass Splash så kan du göra det här.

Hur man tar ut pengar

Hi, if you did not play this game in the casino but on our website where you can find only demo versions, you can not withdraw because we are not a casino and therefore depositing and withdrawing is not possible. 😥

Bravo, det största skräpet jag någonsin smakat. Jag hoppas att den här Pescanova-killen köper lite bete och en ny krok till de där kummelmaskarna. Med vänliga hälsningar.

Based on what you're saying, you're not much of a fan. Didn't manage to win anything? If you only played it here, that's okay, since it's just a demo version and at least you got to try the slot.

Or did you play it in a regular casino? 

Interesting game but now it seems highly impossible to get 4 or 5 scatters yet it shows that you can get them

Every time there is an ongoing forum competition focused on PP games, I can pretty easily see the same. 🙂

The competitions are ongoing everyday, only if there was a option to opt out

I was referring to the Casino Guru forum competitions when I mentioned them.

Currently, this one is running. 👈👈

Is it possible to have 2 scatters on a single reel in this game? I have a sneaking suspicion that I’ve ended up with a fake version. That’s never happened before

Hi, I have never met with situation like this, yeah maybe in fake slots.

Can you tell me where did you play?

I played at Bitguruz Casino.

The casino is licensed, and you have given it a rating of 8.6.

I have never encountered anything like this before. I have a video of it and have already informed the casino, but I have yet to receive an explanation from them. I have a video recording; if anyone is interested or would like to investigate, I could send it over.

https://youtube.com/shorts/b_FZnJUuPnU?is=rFy9Y99yTjXLlB7i

Big bass Splah

https://youtube.com/shorts/b_FZnJUuPnU?is=rFy9Y99yTjXLlB7i

Hello, honestly that's a curious one. I checked the games' information, and it seems that nowhere is it explicitly mentioned that this scenario is not possible. the games in this casino are, based on Gamecheck, not fake, if it helps. Coming from original source:

https://gamecheck.com/online-casino/bitguruz-com?referrer=casino-guru

Maybe if you contact the game check end, let them know we will eventually know more.

I get answer from casino:

Thank you for contacting us and for describing the situation in such detail. We want to say right away that we take any concerns about our games very seriously, and you will receive a full, substantive response to your inquiry.

Our platform offers more than 8,000 games from dozens of providers and aggregators, and we continuously check that each of them works correctly. Even so, every report from players gets its own separate review, especially one as well-reasoned as yours.

We have logged your inquiry and passed the information to the relevant team and to our partners, who are already working on the case. Among other things, the review covers where the game is sourced from.

Please keep the video recordings you mentioned. We may need them for a more in-depth review, and we will contact you to request them if so.

We understand that you want specific answers to your questions rather than general statements. We therefore commit to getting back to you with the results of the review on each of them as soon as possible.

Thank you for bringing this to our attention. Reports like yours help us keep the platform high-quality and fair.

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Well, it sounds much better than my initial idea with getting to the Gamecheck, I'd say.

Please let me know what they find. 🙏

Answer from casino:

Specifically in response to your case, we ran an extended authenticity verification (GameCheck). The results:

https://gamecheck.com/online-casino/bitguruz-com

All games on our platform are genuine, official versions provided by the respective developers.

We sent a formal request to the aggregator — the partner responsible for the integration between game providers and our platform — asking them to provide official documentation on the game's source. The aggregator has been delaying a substantive response.

We treat this as a serious breach of contractual obligations. The partnership with this aggregator has been terminated until investigation completed;

You are a valued client of ours, and we are genuinely grateful for your vigilance. Reports like yours are exactly what allows us to detect and eliminate weaknesses before they affect anyone else. If anything on the platform ever feels off to you, write to us directly — such messages are always escalated, never dismissed.

Hello, that sounds good to me, but what really matters is what you think about it. In any case, I see the fact that the aggregator was mentioned as a positive sign.

Thank you for asking for my opinion.

Personally, I consider this situation very concerning and unacceptable. If unofficial or unauthentic game versions can appear on a licensed online casino platform, this raises serious questions about player protection and the reliability of the casino itself.

Players already risk losing significant amounts of money when gambling. We trust licensed casinos to provide genuine, officially approved games with fair and verified outcomes. If players are unknowingly playing unauthentic versions, this could seriously undermine that trust and potentially put their money at risk.

I appreciate that Bitguruz decided to investigate the issue and refunded my losses for the period of October 17–20. However, I am still not satisfied because I have not received a clear and definitive answer.

I still don't know whether the specific Big Bass Splash version I played was genuine, why this version was available on the platform, or whether other games I played in the past could have been affected as well.

The fact that they mentioned the aggregator is a positive sign, but it does not resolve my concerns. I believe the casino remains responsible for ensuring that every game offered on its platform is genuine and properly licensed.

At this point, I remain concerned and disappointed. I would like to receive a transparent explanation and concrete evidence that the games offered to players are authentic and that this situation will not happen again.