Hello all,
Play Login NV are not paying players out anymore. They are sending out absurd bonuses 675% to 6k etc. Same behaviour scatterhall, pocketplay etc have employed.
100 euro withdrawal has been pending one month. Same run around as all the others used to give, theyve even gone as far now as to claim other players are given priority over me.
See all screengrabs below.
Please stay away, this is only going one way. They also have a charge against them in Curacao court.
Hi, I'm sorry for the situation you're in. However, can I know what casino we are talking about because I have no idea from this.
As far as your withdrawal is concerned, I think that withdrawing 100 euros for a month is too long since you have a verified account and therefore just because you are in the plus it is not supposed to be that long. That's not very fair I would say.
Therefore, I recommend you to open a complaint here, where our team will try to help you.
Are you gonna do it?
Zero point in a complaint, would be wasting your sites time and mine. They have gone completely rogue, a cursory search online tells you this.
This casino is win unique or unique casino.
They are not putting any players withdrawals through and are sending out daily bonuses of 675% to 6k etc.
I would hope casinoguru gets a warning out as this is what scatterhall did to players.
Thank you for your reply. I just checked this casino and its safety index on our site is very low with quite a few warnings. I think that says it all for what this casino probably is and I would be very cautious before depositing here.
Anyway, they didn't pay out the money to you either ? Why do you think filing a complaint would be a waste of time ?
Hello michaeluffendale,
We sincerely apologize for any inconvenience you've experienced with our platform. We understand the frustration caused by the delay in your withdrawal, and we appreciate your patience, so our team was working diligently to process your withdrawal, and I am pleased to inform you that it has been approved today. We regret any miscommunication regarding other players, and we are committed to treating each case with equal attention.
For further assistance and updates on your account, please contact our customer support team at service@winunique.com. We are here to assist you and address any additional concerns you may have.
Once again, we apologize for the inconvenience, and we appreciate your understanding as we work to resolve this matter promptly.
Best regards,
You have also had my withdrawal of a huge 100 euors pending over 1 month! I am fully veirifed.
Are you simply doing this to all irish players?
I was told on chat you are prioritising new players.....Doesn't sound like a casino with money troubles at all?
Attached is the rubbish ive been told by chat for a month. No one has ever emailed me and the withdrawal has thus remained pending for a month...
After a month of waiting I called them liars. The agent then said my money was being withheld due to this.
This group is obviously rogue as other players have said. This is the only site I could find where for some reason they are not blacklisted.
Hi there.
I hope the casino representative is going to help. But if you remain in the same position regarding the withdrawal, please consider submitting a complaint - it's free and just requires some preparation and time.
To get this basic idea, please read this guide.
I'll be here if you need anything else. Don't hesitate to ask if you need to. 🙏
Thank you.
I probably will need to do this.
I see.
If you struggle or some questions come to mind, just ask.
If I may add my point of view, I would give the casino rep a few days for some response first. But it is, of course, up to you.
I hope it won't end like this! 🤞🤞
If I do not get a response and withdrawal processed by tomorrow I will need to submit a complaint through casinoguru.
Yet again the chat have not emailed me as they 'promised'....They have 'promised' about 5 times now.
It's a shame if the casino doesn't deliver what it promises, but as already announced, you have the opportunity to use our free feature - complaint.
I would be very happy if it would not be necessary and your case would be solved, but I don't know if it will be.
Let us know if will file complaint. I will keep my fingers crossed for you. 🤞
Hello Paul,
We regret any inconvenience caused and sincerely appreciate your understanding. I am writing to inform you that the withdrawal request submitted to the concerned department has been duly reviewed and approved. The necessary internal processes have been completed, and the transaction is now in the hands of our banking partner for further processing.
For further assistance and updates on your account, please contact our customer support team at service@winunique.com. We are here to assist you and address any additional concerns you may have.
Best regards,
Would LOVE to know how you explain this....
Again - Would love for you to try and explain this....
https://casino.guru/forum/complaints-discussion/winunique-casino-stolen-balance-due-to-inability-to-do-maths#post-87653
You are also ignoring my active complaint on here against you, as you ignored the court order and have no physical address so enforcement could not find you....
Interesting you’ve stopped responding in the complaint thread after casinoguru pointed out your maths was wrong. See below….
Are you still trying to steal my money? Ignoring court orders, enforcement and casino guru?
Hi, I see that the casino hasn't responded to your complaint yet and has some time left. If they fail to do so, the timer will be extended for another week, but I would be very happy if they could reply as soon as possible to move the whole case forward and resolve it.
Since the casino's last reply, you still have nothing new ?
It’s all black and white.
Casino has committed theft. Ignored the court judgement against them. Enforcement cannot find them as they use a fake address, their payment system is run by the same individual, a woman who does not exist and runs multiple companies.
Casino guru in the complaint has highlighted to them their maths do not work and the rule they are attempting to enforce on my account does not apply.
I am happy to provide all the court orders and evidence they are running a scam so they are blacklisted from this site. I did this on askgambelrs, casino freak and others and they have been blacklisted.
I see that the timer has already been extended as the casino has not responded. Let's see how they're going to handle it now. If they don't respond, they will get black points and it will have an impact on their safety index.
As for blacklisting, we don't do it on our site. We only look for relevant blacklists where the casino is located.
Anyway, I would be happy if your case would be solved and since the casino has responded before, if they would do it again. I am not sure if this will happen and we will have to wait for the final result.
Good luck. ☘️
I appreciate your job is to convey empathy etc etc.
But this casino (which I can prove) is in breach of court judgements and actively stealing from players (which I can prove).
To not have a huge warning of this on your site is negligent and you would be liable for future losses.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
