Ultra Casino – generell diskussion

Om du vill diskutera något relaterat till Ultra Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hello,

I imagine this is going to hurt a bit, but from what you explained, the casino seems to have a very good reason for closing your account and confiscating the money. 🙁

The account verification is supposed to identify the person who has registered the account and has been playing in the casinos. Following that purpose, your decision to ask a friend of yours to lend you personal details to verify your own account was very wrong.

You have intentionally violated the basic rules and, from the casino's perspective, have committed a fraud by pretending to be someone else. So, you failed to pass the KYC (know your customer) verification, which in 99% of cases expels the withdrawal options for you.

According to your description, this is your problem, and I do not expect a happy ending.

If you ever want to play in a casino again, I believe you should carefully read its terms and respect those.

Well, let's see what you are going to get as the official response. I'm honestly sorry for your mistakes.