Norsewin Casino – generell diskussion

Om du vill diskutera något relaterat till Norsewin Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

I have same problem with this casino as I have with Slotobit Casino of which I wrote in Slotobit Casino Discussion.

i wanted to paste that here but it says that post exist, yes but my problem here is the same is just another casino name and all I have said there is the same thing here in Norsewin.

Hello again.

Feel free to try different words. 😉

But let me help here - this is the copy:

"I claimed free spins got the bonus finish the wager and balance dropped to 20€ not to 50 as is stated on your site and in their terms.

Anyway i asked them that trough message, where they tell you they gonna get back to you via email since live chat is not working.

Also I send all KYC documents but nothing is happening no email answer no KYC reaction no communication at all ! What if I made a deposit in that casino I would be furious! and yeah all that was way over 24 hours ago like how is possible not to have no communication for that long wit customers!?"

In any case, I responded to you in the Slotobit Discussion.

The same thing, though: A fresh + smaller casino. The maximum win from the bonus is 20€.

"Live chat support is not available 24/7"

I would stick with bigger casinos supporting customers 24/7. Could be better. Fresh and small casinos may not be well-established, might be short on people, and so on.

Jag har försökt komma i kontakt med plattformen i flera dagar och jag kan inte få något svar.

Do you mean a reply from the chat or by email?

Is there any issue you would like us to help you with, perhaps?

Jag försökte kontakta dem för att bekräfta mitt konto och jag lyckades göra det, men nu har jag ett annat problem med uttaget.

Jag har försökt ta ut pengarna i flera dagar och jag kan inte, och ingen från supporten svarar på mina meddelanden😠😡😡😡

Hello, what do you mean by "for days" please, how long have you been waiting for your money ? Have you been able to verify without any problems ? No reason why you haven't been able to withdraw yet ? 

Ingen svarar jag har försökt dra tillbaka i 2 veckor

Thank you for your reply. 

2 weeks is exactly the time we give casinos to sort out everything that is needed and send the player the money. 

So in this case I would recommend you to open a complaint and our team will try to help you.

You can find a link to it here ⬅️

Are you up for it ?

Jag har redan ett konto här, hur kan jag få hjälp?

Hmm, I meant complaint with us not account. I posted a link in my previous reply and we would try to help you if you haven't gotten anywhere yet. 

Do you think you will be able to do that with us ? 

Väntar på uttag

Belopp: 500 EUR

Skapat datum: 6 januari 2025 kl. 02.08

Den som vann har väntat i 4 dagar, inget händer.. Jag kan inte heller få mina vinster till finska banker (Visa). Pengarna är bra, men jag kan inte få tillbaka dem. Jag rekommenderar det inte.

Try bank transfer as I don't think they withdraw back to card. You can ask live chat

Normala banker fungerar inte i Finland, bara netteller och skirll och det finns ingen livechatt..

So what is the problem with the payment method? Have you tried asking them for alternatives or help on how you should withdraw? I think that should be the best way to find out such information.

those are only what you get. i debosit visa card, but cant get Withdrawal that way.this is just sick!

It's pretty stupid when it says it's available after deposit if you deposited using this method. But I would definitely communicate all this with the casino, because they should guide you and help you so that you don't have a problem making a withdrawal. If this is not possible, then you can contact us.

Jag hörde att det bara är om jag skapar ett kryptokonto, och deras kundtjänst ber casinot om mina vinster i krypto, det var så jag förstod det...

Hi! May I know what the casino employees specifically explained to you?

Feel free to add a screenshot or email body, so we can try to figure out whether any of that makes sense. Do you have something available, please?

Try to reach out to them once more so we can see the exact response. Should be helpful, I wager.