LuckyWave Casino – generell diskussion

Om du vill diskutera något relaterat till LuckyWave Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

i signed up a few weeks ago and since have spent £600 last night I put £100 then another £100 then £50 then £70 each time I was rewarded with Saturday 50 free spins only won few quid on each go, any way I was playing £1 a spin and got to £457 I then played a bonus game for £60 and won another £130 so I took it down to £530 withdrew £500 and payment got cancelled was playing the other £30 and after 5 mins message came up account been suspended look at balance and I was deposited my £70 I put on, due to the terms I should of not played the £60 bonus as I did I was breaking the rules so they took everything from me and just gave me my £70 back this is so wrong as I had a balance of £530 what can I do to resolve this matter as they don’t care I was on live chat for two hours

This whole situation seems quite complicated, I could say. It is good that you submitted your complaint then. Our team will review it soon, and then we'll see what can be done.

Please stay patient, and you will be informed about any next steps.

Hi,

I was wondering if you can help me. I have had a couple of withdrawals paid to me. Then when I won big they have all been rejected. I have complained and asked for my deposits to be refunded to me. Surprised, they refunded me 3 out of the 10 deposits I requested back. I have tried to get the rest back which they said they would escalate for me but since then they have blocked my account and are not replying to my emails. Can you help me get my refunds? I have added screenshots of chat if that helps.

Hello, to be honest, I can promise we can assist you in getting a refund or perhaps chargebacks? Not sure what specifically occurred. We are focused on helping resolve situations with delayed withdrawals or voided winnings, basically on situations where casino terms and those practices play the main role. To me, it sounds like you made the decision to focus more on getting back the deposit. Did I get it correctly, please?

On the other hand, this is an unlicensed casino with a very poor Safety Index; "Very high value of withheld winnings in player complaints in relation to the casino's size" hence, I understand it probably looked like they were never interested in paying out so getting back the deposits makes sense. Such casinos, however, rarely cooperate. 🙁

Well, you may check the range of the matter we can assist with and then decide whether you prefer to submit the complaint request. Instructions are here 👈

Hi Radka,

Thanks for your reply. I'm trying to get my deposits back as the casino said my withdrawal was successful then a week later said it wasn't. I've attached email correspondence for proof. Sorry could only put 5 screenshots on first post. Since then they blocked my account. So because of this that is why I'm trying to get my refunds back.

Oh, I see now. Thank you for the explanation, and do not worry about those screenshots, please. Now, to be fair, the situation looks even more bitter.

In my view, you can demonstrate that the money has never been received, while the casino considers the matter closed and the money paid. The complaint, however, conveys a somewhat different message.

In any case, considering the overall casino lack of trust, I would consider the chargeback option. As far as I can recall, this request depends on the way the money was deposited and through which bank. Am I correct, please?

The problem is that I'm not convinced this casino will resolve the withdrawal through the complaint, and perhaps the chargebacks are time-sensitive.

This is a scam casino please do not play here

Hey, why you are of this opinion, what happened?

Hej Casino Guru-teamet,

Jag har följande problem: Jag använde Buy By Bank och har redan väntat i 7 timmar på min insättning. Det är dock inte så illa. Det som stör mig är att jag kontaktade supporten. Jag bad dem antingen betala ut pengarna eller återbetala dem så fort pengarna fanns på mitt konto, eftersom jag har ångrat mig och inte vill spela längre. När jag bad supportteamet att betala ut pengarna så fort pengarna fanns på mitt konto, eftersom jag inte längre vill spela och inte vill förlora 800 euro, vägrade casinot. De sa nej, jag måste satsa minst en gång innan jag kan ta ut pengarna. Jag sa till dem: "Ja, men jag vill inte spela längre. Tänk om jag förlorar? Vem kommer att ersätta mig för mina förluster?"

Jag frågade flera gånger, men de vägrade. Kan ni hjälpa mig här? Jag vill inte spela med pengarna; det är alldeles för mycket. Jag satte in 400 euro två gånger eftersom jag trodde att det inte hade gått igenom första gången.

Hi, I understand that if a casino suddenly does something like this without giving you a clear reason, it can be quite frustrating and confusing.

If you’re currently just waiting for the casino to respond, I’d give them some reasonable time. However, if they continue to ignore you and you genuinely aren’t aware of having broken any rules, then this is something that may need to be looked into more closely.

So please keep me updated if anything changes. If the casino still doesn’t respond or explain what happened, we can then look at whether the complaint process would be the right next step.

Hi all. So I’m in a pickle with luckywave casino. Over the last 4 months I have deposited £46000 and won a fraction back and been fairly successful in my withdrawals. Last week I deposited £2000 and won big - I then proceeded to go on a silly streak and my balance is eye watering £450,000. On Friday I was asked to show my ID with a selfie and now I’m curious as to whether I will receive anything back due to the high win.

That’s an extraordinary balance, so I understand why the request for ID and a selfie has made you nervous. Verification after a large win is normal in itself, and your earlier successful withdrawals are useful context. Neither tells us yet how this particular payout will go.

For now, I’d avoid playing any more of the balance. Submit the documents through the casino’s official verification channel, and keep copies of your balance, game history, withdrawal requests and messages with support.

One practical concern is the withdrawal limit: our review currently lists £3,000 per week and £15,000 per month for LuckyWave.

We rate LuckyWave’s safety as very low, so I don’t want to promise you that the payout will be straightforward. If the casino rejects a withdrawal, disputes the winnings or leaves you waiting without progress, let us know what it says and we can advise you on a formal complaint.

Thanks for this. Will let you know

Great, wish you good luck. 🍀

AVOID! simply put they do not pay out withdrawals.

Can you tell me more about your situation please?

Maybe we can try to help if possible.

Why casino doesn't want to pay you money?

I have used this site in the past never winning and in total spent £700 however on tuesday I decided to try my luck and ended up winning £800 so ofcourse I go to withdraw however my initial withdraw was cancelled on their side so I did it against this point it says pending so I waited after a day I contacted them to ask how long the withdraw usually takes and they said I just had to wait as it was in a que however no further documentation was required so I left it another day at this point im seeing red flags so I go to look at reviews and notice this looked like a tactic to force people to recall the funds and play so I spoke to them last night and again told to wait though I understood sometimes there can be a delay I noticed by the tone of the person I was speaking too this was a usual conversation they have had and when pushed again I was told to wait but again never given an approximate period just the same speal off its in a cue and all request are done individually at this point I have given 48 hours for funds to be processed before reporting to the gambling comision and the cyber security department to hopefully avoid others being scammed.

It’s understandable that the cancelled request and lack of a timeframe have made you uneasy. However, if you requested the withdrawal this Tuesday, only a few days have passed. We generally allow up to 14 days for withdrawal processing, so the delay alone doesn’t establish that they’re refusing to pay.

For now, I’d leave the £800 withdrawal pending and avoid cancelling it or playing with those funds. You don’t need to keep playing while you wait.

Did they explain why the first request was cancelled? Also, is your account already fully verified, or have they simply said that no documents are needed at this stage?

Those details would help us understand the initial cancellation. Hopefully the payment progresses, but please keep us updated if they reject it again or give you a different explanation.