GoralBet Casino – generell diskussion

Om du vill diskutera något relaterat till GoralBet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

it said the entry fee for a tournament with a first place prize of 200€ is 500€!

Was this casino created for the purpose of robbing money from users who made operational errors?

Hi, it seems like quite a hook to me and I wouldn't enter such a tournament. I hope you did the same. Have you tried contacting the live chat to see if you really got it right and what is the purpose of this whole thing ? It's possible that they might not answer you, but it would be good to know why it's basically so inconvenient. 

Are you going to try it ? 

Jag tror att de redan har gjort förändringen, jag antar att det var en bugg, jag fortsätter spela och för nu är jag nöjd med det...

Well, I'm glad you're enjoying the casino. 

But if I may know what bug are you talking about ? Are you referring to something specific, maybe what the player before you wrote, or is it about something else ? Can you help me understand what you managed to solve ? 😊

Hej, även i mitt fall hade jag inga problem med uttag av kryptovaluta på Goralbet. Det är ett nytt casino men jag gillar gränssnittet. Jag hoppas att de fortsätter så här och inte blir som andra i framtiden.

Excellent, I'm glad you managed to withdraw and you like the casino. How long did it take when it was via crypto ? 🙂

Jag har gjort tre uttag med kryptovalutor hittills. Den första gick ganska snabbt, på 24 timmar. Den andra var långsammare, den tog 5 dagar, och den tredje har nu kommit efter 4 dagar.

Den andra verkade lite långsam, men jag kan inte klaga eftersom de alltid har betalat mig hittills.

Jag började spela på goralbet för två veckor sedan, jag satte in €50 för att prova och jag lyckades vinna tills jag nådde 90. Så jag drog ut mina vinster, och samma dag fick jag betalningen på mitt konto! Så jag satte in ett högre belopp på saldot, €500, eftersom det gick bra för mig, som jag sedan använde under de senaste veckorna, och vann upp till €750! Jag gjorde några uttag under tiden, och jag hade aldrig några problem, och så småningom kunde jag säkert sätta in upp till €1000/1500 eftersom de i uttagen sa till mig att uttaget skulle komma inom två eller fem dagar. För två dagar sedan ville jag ta ut mina vinster efter en insättning på runt €1500 och helt plötsligt kommer uttaget inte fram under de första timmarna som det alltid har gjort!!!

Med så många vinster på spel borde jag åtminstone få mina pengar så snart som möjligt, men först står jag tom två dagar i rad, och när jag kontaktar supporten får jag veta att på grund av "tekniska problem" ( ??) Jag får vänta minst ytterligare 24 timmar tills två dagar till!!

Kan någon hjälpa mig??

Yes, that's always the most important thing in the end, to tell you the truth. And 5 days is not that long to wait, although I would expect a bit faster from crypto withdrawal, even in this case there may be some complications. 

So I'm glad you got all 3 withdrawals and I hope you will continue to do well. ☘️

Hi, I would say there is nothing to worry about yet. You're at the beginning with the withdrawal and you say that so far they've all arrived so I wouldn't be skeptical and I would try to wait and see what happens. You also mentioned that it could take up to 5 days, so I would definitely be patient. 

Also the casino has technical difficulties so you'll have to wait for that to be sorted out and of course it would be good to ask from time to time how your withdrawal is going. 

We give casinos 14 days to sort everything out and send the money to the player. Hopefully you will get it much sooner and if not then we will try to help you. 

Do you think you can handle it? 🙂

Okej, jag ska göra det. Om du säger att det tar upp till två veckor kommer jag att vänta, även om de 5 dagarna som rekommenderas av supporten har gått och fortfarande ingenting. Tack för din hjälp, jag meddelar dig om situationen förbättras eller inte. HEJ

Great I'm glad, of course if nothing changes let me know and we will try to help you. 

I believe it won't be necessary. 

Anyway, there's nothing new you've learned in these 5 days ? 😕

Hej Jaro, äntligen några goda nyheter!

Det tog ett tag, även för överföringen att dyka upp i bankappen, men pengarna kom för två dagar sedan! Egentligen hade supporten angett att denna bråkdel av tiden var nödvändig. Jo, för mig är det viktiga att få betalt, då spelar det ingen roll hur lång tid det tar... upp till en viss punkt! 🙂

I framtiden kommer jag att se hur problemet kommer att lösas, men det verkar som att det tekniska problemet inte längre finns där. Jag går tillbaka för att spela, tack så mycket för tipset!!!

That is truly incredible news!

I am so happy you can move on and/or completely forget about the issue 😀. You make the decision.

Either way, we appreciate you making our day happier. Hopefully, you will not experience any more issues. Since the caino appears to have resolved the issue, have you had any further experiences that would be worthwhile to share? Given how new the casino is, I would like to benefit from your insights. 😉

Hi,

unfortunately I think that this is ghost casino, no answer for days, in live chat support none ever answer, on mail also already 3-4 days no answer, looks like I lost 2100€.

They rejected my withdrawal id 400€ with excuse of rollover even I am pretty sure that rolliver is done, but even can’t make rollover cause they do not allow me to gamble anymore, not casino, not sportsbook and as I already said ghost casino, no one answer from this casino.

Hi!

It is a fresh casino; that's always tricky. Perhaps the support is not capable of keeping up with requests or that the quality is not actually very good. i've spotted such feedback in one user review saying that:

"Chat service is really bad they never anwser"

Additionally, I am not convinced it is fair to void the balance/winnings due to unfinished wagering. It would make more sense to let you wager until the requirement is made. Of course there could be more to it, so allow me a few questions first:

Can you still access your account? or perhps, how did they prohibit you from playing? Plus, what was your last conversation about - how precisely did they explain the voided withdrawal to you? Feel free to copy and paste the exact text or provide a screenshot if you have any.

I'll wait for the details; don't worry.

I just received autkmatic reply on mail that withdraw is rejected and to contact support who never replied. When I try to enter to sportsnook got system message stall is suspended. When want to enter to slot receive you can’t gamble or soemthing like that. And yes, i can enter but cant use. I would say that this is scam

In my opinion, this is a very unfortunate result for a newly established company in the market. Since communication with any member of the casino is essential in situations like this, I believe it would be wise to locate their social media profiles and attempt to use them as a means of communication.

To summarize, the most popular course of action is to file a complaint against this casino if all other options are exhausted. We have a good chance of finding out the merit of this issue if someone from their company chooses to get in touch with us.

Would you be interested in submitting another complaint?

Ever since I applied for a withdrawal, the withdrawal has not been made,

I was notified that this casino is closing.

Support is asking again for KYC documents that should have been submitted in the past.

It appears that another organization has already taken over the operation and is trying to illegally obtain my personal information.