Hi I have been a loyal custermer of cobber96 for over a year now and never had an issue. Untill I had a win 2.2k tried to withdraw told I could get 1k and the rest when there banking was fixed.

Also advising me I could play money still in account to have a big win.

So after waiting 48 hrs I thought ok I will have a go started betting $5 and as my balance rose I also did with my bets I ended up $14692 went to withdraw and wAs told there is a back up of payments not to worry my money I safe then it processed another 24 hrs rsguraly getting told the team are working on mine and funds won't me much longer another 12;hrs my balance is zero I get a msg saying I lost my money due to suspicious bets.

Now I deposited no bonus taken tried withdraw backed into playing more then win and not only have winnings taken but my $1400 of my money aswell

Hello, it seems we are not familiar with this "cobber96" casino, but I understand you are facing difficulties, including bonuses or bonuses and unpaid winnings.

Shall we for a moment concentrate on identifying the casino, please? We would really appreciate the actual URL address, and we will need it anyway to help you if this is the plan.

So, please let me know more details if you can.

Cobber96.com

They still havnt told me what rule I broke nor given me any of the logs just running in circles

Cobber96.com

https://cobber96.com/

Om chatten har varit nere i en vecka och de inte heller svarar på e-postmeddelanden, skulle jag lämna in ett klagomål med skärmdumpar av insättningen, koden och de skickade meddelandena. Under tiden skulle jag inte spela med det saldot förrän de har klargjort bonusproblemet.

Thank you very much. The Data Team was notified, and at first glance, it does not appear to be part of the most active scammy group. But just as the other player suggested, I would not play further. Instead, if the casino won't provide a clear explanation, preferably backed up by the terms and conditions, I would update the complaint and stick with it.

So after confirming before play that I had no restrictions on bet size to playing winning getting told there finalizing withdrawal to $0 told due to bets being hired then I usual bet it was suspicious and my money is gone.

I explain that bets were higher due to wins had told I breached T&C's to this convo last night that 100%tells me the breach ain't me. But themclearly again told no betting restrictions

So in other words, if I get it correctly, changing bets based on your gameplay or even mood is considered unfair and against the rules... Well, I'm almost sure we consider that a way to play with expectations instead. However, I must admit that based on those screenshots, I found the conversation very unclear. Just a thing though: how do you know that the problem is related to your bet amount? I didn't see the operator mention it anywhere. though I could be wrong, since this is mostly you asking how much you can bet.

It's states in these msg that it is my betting.

I see it's based on the game provider's check, then, as far as Luna said.

Well, it could be that the associated game provider checked the game or games, but providers rarely consider fairness; they usually get their advice based on technical aspects, so it's in the end the casino's decision. From those texts I do not, for example, understand what defines the suspicious bets, was it the chain the changes in bets the amounts or perhaps delayed bets?

I'm, for example, not very familiar with the proper description of "normal betting activity" and "suspicious betting activity." None of this is exactly and clearly specified if you ask me

That's something worth checking, and I'm sure my colleagues would be interested in it, much as in the report the casino got from the provider.

Check this out; it's part of the Casino Guru Fair Gambling Codex focused on "betting patterns" 👈

I would say players commonly play to win and tend to adjust the best or switch the games when they feel like it's beneficial, but it shouldn't be a problem if the games are technically okay. I guess we have to know what specifically seems to be the problem in the providers' findings.

I have told them that I never broke any rule and if I did it was on wrong advice from them as I asked .

And they did tell me finance was preparing the transfer to my bank account. Then it's all gone and told can't even have what I had in prior.

Slösa inte mer tid på casinosupporten; de bara drar ut på det. Öppna ett officiellt klagomål här på Casino Guru och bifoga alla skärmdumpar, särskilt de där supporten bekräftat att det inte finns några spelbegränsningar. Detta är din enda chans att få dina pengar tillbaka.

You know, I mostly agree with the player posting before me. The chat agents are not usualy people behind those decisions, so I would expect no progress there. Instead, please respond to the complaint. You can access it here. 👈

With luck, someone else from the casino will cooperate to resolve this.

Låt oss se om casinot ger en tydligare förklaring i klagomålet. För tillfället verkar allt ganska förvirrande.

How do you get the casino to look at it when none of there contact details work?

Yes, I frankly have the very same impression. I am hoping for a positive outcome, though. Let's stay in touch, shall we?

Hello, are you wondering how we review casinos with which we are not in contact? This is the most common situation, especially with newly established or smaller and local casinos. Basically, we review anything we can find on the casino website, starting with terms and conditions. The full answer is in this article named "Casino Guru Reviews – Learn About Our Casino Review And Rating Process"

When we come across a complaining player, the data team also uses the complaint as a source of further data about the casino and of course, based on the case outcome, the review is adjusted, or at least the proper panel regarding the overall complaint score.

At what point does this casino get contacted to get there side of story?

I still can't get a clear reply same msg sending me in circles.