Black Lotus Casino – generell diskussion

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I just joined I haven't played yet and I'm wondering if I should play at all. I have been reading lot of reviews on Black Lotus and some players won big wins and can't collect. The casino doesn't pay out. They wanted a selfie of me holding my credit card for verification just to play there. I denied that I said if I win I will send all that information in although I'm not too happy about holding my face with my license and my credit card. What is the purpose of that? Most casinos wanna make sure that your name on your ID matches your utility bill matches the address you're shown on your account. Taking a selfie of you holding your license seems shady to me.

Hello there,

I believe I'm going to shock you now. I would take that as a good step because if you win, you are most likely to avoid troubles associated with the verification, you will be already verified. Furthermore, I see that as a great responsible gambling tool - not saying that it affects you personally, just think that this allow the casino to reject players who try to play even if they had previously asked for the account closure. 

First verify, then play - good to me. 🙂

To me it seems, that the casino just wants to be sure that the card is truly yours and that you can access it at any time, so you don't have to "borrow it". My debit card was scammed recently and my money was sent to the casino, the second thing (after I took a series of deep breaths to assemble my thoughts) that comes to my mind was "hell, enjoy! How do you think you will pass the verification??"

I'm 100% sure that such practices are more than common, maybe the casino takes better care.

Still, if you don't like it, don't do it. It's about you and your trust.

As far as I can tell, when troubles come, this casino is not great at handling those, so I would probably hesitate too.🤔 Check the "better casinos for you" in the overview section, to consider alternatives.

I understand now. Makes sense, But after reading some of the user reviews seems like this casino doesn't like to pay. I always read reviews before depositing. There are a lot of negatives here and at lotusasia.

That's correct - keep user reviews in mind.

Negatives are everywhere, the way I see it, the best is to stay vigilant and don't trust blindly. 🤔

Hope you'll find a good place to play soon enough.

OMG! please don’t attempt to use Black Lotus online casino. It is a total rip off. After I made my deposit Only 1 game & 1 table would load. I ask for my deposit back was told they would start a request but it would take 21 business days. I ask for a case number was told "this is an internal escalation to our finnace team" and to call in 3 days to see if the refund was approved. Then closed the chat. What a shame. It’s a beautiful website.

Hi there!

And what about your balance? Have you gotten it back?🤔

The majority of their Promotions and Bonuses have a maximum payout of only $110.00 or $1,000 dollars and they don't clearly tell you that. On some promotions you will see the term "T & C apply". However, T&C information is not provided in your account. After some research it is located at the very bottom of a page under the heading of HOME, it is also 19 pages rules. At some points they will offer free spins that if used has a maximum payout of only $100 dollars, no matter how well you end up winning. In my case I was up to 28,000 and called to confirm withdrawal methods. After submitting a withdrawal request where I received a message that it was approved, I received an email the following day essentially saying that since I took a promotion the maximum I could receive is $1,000. I was shocked as nowhere did I see that information. I was told that I should have read the fine print. I have not seen this shady practice with any other casinos. And I have had issues getting my small withdrawal. Also, the took the remaining of my funds because they were no longer of use due to my maximum withdrawal. Crazy.

Hi, unfortunately what you describe is common in casinos. Terms and conditions are usually found at the bottom of the page just as you mentioned and it's a good idea to read these things when you play in a casino with a bonus or alternatively ask the support what rules apply to the bonus so you don't end up sad. 

I would say that $1000 from the bonus is quite a lot because I mostly see amounts like 100 or 150, so even though I see how much you've wagered I wouldn't be that sad. 😥

However, I believe that now you will always pay attention to this information and see if it is worth taking the bonus or if you would rather play without it.

I played on a.bonus I won quiet a bit,I ask could I get what I had won.they told me I could ,but first I has to cancel the bonus .I think was 200,after I did that I still had won over 1500 dollars,.I cashed out and about 3 weeks later received 400 dollars,.this was black lotus casino.ever si ce I never play on a bonus.only my cash that I put in..,

I would say that it was not the best recommendation, because if you upload something with a bonus and don't finish it all then I would think that if you cancel the bonus, the money you uploaded with it will disappear. 

However, you should always be careful and cautious when you take a bonus and read all the relevant information so that you don't get into unpleasant situations. 

That's why I would say that more and more players are playing with deposit only and avoiding bonuses. 

Anyway, thank you for your experience. 

Hello… I’m here to ask people if they ever receive any of their withdrawals from Black Lotus Casino… reason being is I myself just requested for a withdrawal… waiting now.. the finance department will review my withdrawal for 48 hrs period then 5-7 days it will be transferred to my bank account… hoping and praying they will pay!

just want to ask base on your experience.. did they ever pay you?

I have played black lotus quiet a.bit.never had a problem with payout,most was 1400.i.won and received 1360,if all is ok on your side there is a 7 day wait period for them to review,and then took I think 10 more days b I got it.,little slow but always there.,that was wire transfer.to my.bank.i think crypto payout is faster.,overall pretty good casino.

i hope my case is the same as yours.. just reading a lot of reviews and all are bad… this gives me hope❤️❤️❤️

Hi, I see you have some concerns about the withdrawal, but another player gave you some reassurance. I see they are not the fastest in sending funds but eventually if there are no problems I hope you will get them. If that doesn't happen feel free to update me and we'll try to help. 

I would like to point out that we give casinos 14 days for the whole process of withdrawing cash, so I wouldn't panic yet, especially if the casino is communicating with you. 

Did you also need to verify your account here ? Did you play only with real money or also with some bonus ?

I will wait for the answer. 🙂

Thanks for contributing your experience and I think you helped the player to calm down a bit. Do you still play in this casino or not so much anymore ? 😉

I have verified my account with them and also, I played with my real money. Yes definitely will give you un update, I will get back to you after 14 days.

🙏🙏🙏🙏

Thank you for your reply. 

Let's be patient as it may take longer and if nothing changes at all, then we will try to help you. I would also check with the casino from time to time to see how the withdrawal is going and if everything is okay. 

I'll keep my fingers crossed for you. 🤞☘️

so far, they have been very responsive… 48 hours period is over so I am expecting an update on what’s next.

have you guys ever helped someone who never get their withdrawals at all? What was the outcome?

Okay, so they should get back to you today and let you know. 

As for your question, yes we have already helped players get their withdrawals. But it's always individual and the cases are different. Sometimes the casino doesn't try to cooperate so complaints may not be resolved.

Therefore, I certainly won't promise you that everything will be solved and we can 100% help you if there are problems. But I can promise that if there are any issues, our team will try to do their best. 🙂