BetPlay Casino – generell diskussion

Om du vill diskutera något relaterat till BetPlay Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Vänligen spela inte i kasinot!!!

Jag bjöd in några vänner i förväg och det fungerade jättebra! Bonusen på €50 krediterades alltid direkt.

Nu vill de för en gångs skull att jag ska bjuda in en vän att bli verifierad, vilket är FANTASTISK när det kommer till ett ref-program!

Vilken person kör ett ref-program där de BARA accepterar verifierade personer?!?!

Det vore mer än meningslöst!

Sadly, I do not understand the situation, can you describe what seems to be the problem?

Each player must be verified in order to withdraw winnings from the casino. Is this what you mean?

Hej, Betplay finns även i Ecuador, men efter att ha spelat i några dagar bad de mig om ett foto på mitt ID och en selfie. Jag skickade det för att verifiera min identitet. Sedan bad de mig om en edsvuren försäkran som måste vara stämplad och undertecknad av en notarie, och det kostar mig pengar. De låter mig inte komma åt mitt Betplay-konto om jag inte skickar in nämnda dokument. Det är ett missbruk eftersom jag måste spendera pengar för att verifiera Betplay.

Hi, sometimes casinos ask for things like this and unfortunately if you don't verify yourself and pass the verification, you won't get the money. So I would probably get this document processed and verified. There's no other way to get the money, even if you have to pay for the document. I believe it will not be a large sum.

Betplay i Ecuador bad mig också om en edsvuren försäkran, vilket kostar mig mer än 40 dollar. Bara för att spela en stund måste man spendera pengar. Om jag hade vetat det hade jag inte registrerat mig.

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Hi, did they ask that as part of the verification or not? Were there other documents that were asked for? Or was it that they requested it before you play?

Jag har också begärt det, men jag kan inte komma in.

You mean that the casino has requested the same document from you and until you provide it, it is not possible for you to get into the account?🤔

Just det, det är precis Ecuador som ska in eftersom de skickade ett meddelande från Colombia. Jag vet inte om jag ska lita på det. Dessutom är det ett dokument som är dyrt och tar tid.

When you look at the safety index of this casino, you will see that it is pretty good, so hopefully there can be trust for them.

Please know, though, that if you need any help, our complaint team is always here for you.

I am writing this to warn other users about Betplay’s practices. My account was permanently closed, and my balance was confiscated without any possibility of appeal. The most concerning part is that, despite my repeated attempts to resolve this issue by providing documentation and offering to undergo a KYC (Know Your Customer) verification process, the support team flatly refused. They explicitly stated that the platform does not require KYC. By refusing to verify my identity and unilaterally "forfeiting" (confiscating) my personal deposits, the platform has demonstrated a clear act of bad faith and unjust enrichment. They use the lack of KYC as a loophole to avoid accountability, effectively keeping user funds without any legitimate technical or legal justification. If you are a user looking for a safe and transparent platform, be aware: Betplay does not follow international standards, refuses to identify its users to resolve disputes, and will confiscate your funds at their sole discretion. Avoid this platform at all costs.

Thanks for the warning, I'm sorry this happened to you🙁

Okay, I read what happened to you, but I couldn't find anywhere why the casino took your money. Can you tell me if they said anything about it? If the casino doesn't require you to complete KYC, then you don't have to do it, so the fact that they took your money might not have anything to do with KYC. So I’d rather ask what happened and on what grounds they took the money.

The casino stated that my account was blocked and the funds were confiscated due to a alleged breach of their terms regarding "multi-accounting". They claimed their system detected my account was connected to other players because of a shared household IP/network.

My point about KYC is that I offered to verify my identity to prove that I am a unique, real individual and not a duplicate account, but they refused to even look at my documents. They are using the "shared IP" rule as an absolute excuse to keep my initial $50 USD deposit, without giving me any chance to prove my identity or clear my name.

I understand the connection you're looking for there. Yes, KYC might help in that case.

On the other hand, if they accused you of what they said, is there someone else playing from the same IP address or the same household at this casino as well? I’m asking because, yes, that is a violation of the rules, and there should always be only one account per IP address/household.

Yes, my brother lives with me and has an account there. But here is the real issue: the casino’s system has absolutely no problem detecting a shared IP when it comes to accepting our money. They gladly allowed me to register, deposit my $50 USD, and risk it without any warnings or blocks.

The restriction only happens at the exact moment you win and try to withdraw. If a company uses a shared IP rule to close an account, they should refund the initial deposit. Keeping a player's hard-earned deposit under the guise of "terms and conditions"—while refusing to check KYC documents to prove we are two different real people—is a predatory practice designed to trap deposits. I tried to resolve this with them multiple times, asking just for my $50 back, but they refuse any dialogue.

Hello, I understand it feels unfair, but in practice, casinos do not check every newly created account immediately with every other registered account ever made or listed in their database. That's why the rules inform players about the risks and consequences of opening multiple accounts. The logic is that KYC which stands for Know Your Customer, is the tool to retroactively check the account, and it is in most cases done once the withdrawal is requested. From player perspective it may look like a scheme, but that's just the usual process.

On the other hand, I understand that in this situation you were playing with your brother from the same location, thus sharing more of the same indicators and details. The casino could see further checks as unnecessary because they could not prove whether those accounts were used by more than one person; this usually happens when similar accounts engage in similar games or take similar bonuses. As the casino proved, you and your brother used the same device; that's the matter. Next time you plan to play alongside your brother at the same casino, I strongly recommend that you inform customer support and do not use the same device to prevent this issue from happening again.

In Brazil, casinos are legal, and you can use as many accounts as you want on the same device; furthermore, if you create an account and want to play slots or bet on sports, you have to complete KYC beforehand—they don't wait until you try to withdraw to handle that. Brazil is far more advanced than any other country; they take the user seriously and don't place the casino above the individual. What this operator did is just an excuse to rip users off whenever they felt like it—after all, there are no laws against them; their rules supersede the laws of any country in the world.