Hello. This is one of the most common reasons people give for questioning a review: someone has no previous history on Casino Guru and posts a positive review of a casino, so they immediately seem suspicious.
I understand where that comes from. Honestly, the longer I work with user reviews, the more I sometimes feel that it’s hard to trust anything. That’s just my personal observation, though, and a new account alone doesn’t tell us whether the review is genuine.
If you have an external source showing that the casino rewards positive reviews or runs promotions aimed at encouraging them, please let us know. That would give us something concrete to look into, and we’d certainly appreciate it. 🙏
Thank you for paying attention to this and for sharing your experience!
I have to say, I find it fascinating how casinos with a very low, red Safety Index can have a completely different user rating. And the opposite happens too. Casinos we know to be fairly decent, considering their size and how they operate, can have terrible user ratings.
My impression is that players often expect good service and don’t feel the need to write a positive review when everything goes as it should. That’s just something I’ve noticed while working with reviews.
And yes, I agree, seeing those ratings side by side can be quite uncomfortable.
