Självuteslutning från onlinesajter

Hur utesluter man sig från ett online casino utanför Italien?

Hello,

I think the first thing to check is whether the casino offers any responsible gambling tools.

Then it depends on whether you simply want to close your account or whether you want to self exclude because of a gambling problem or something similar.

I would definitely contact the casino by email, live chat, or another available method and ask them to self exclude you. I don't think players can usually do this themselves, as in many cases the casino has to handle the request for them.

So if you have a specific casino in mind and you're unable to self exclude or something isn't working properly, feel free to let me know.

Från alla kasinon utan italiensk licens menade jag

No, exactly. What I described is probably more of a general approach rather than a single solution.

I don't think there is one tool that allows you to self exclude from every casino outside Italy. That's probably not how it works.

There are some apps and services that can help protect you from certain casinos by preventing you from accessing them or registering, but they probably won't cover every casino out there.

Self-exclusion should really mean self-exclusion. If an account can be reopened easily after that, the whole thing loses its purpose

I think it's important to narrow the expectation a bit. There is a huge difference between the terms "self-exclusion" and "permanent self-exclusion," as both steps, from a practical point of view, require a request from the player. I have never heard about a tool that would ultimately allow a player to permanently self-exclude from the casino without the assistance of the support. Not a chat worker, but a special department working on an email basis. Which means there will always be a critical time window. 😐

But I understand what you are saying; in the end the precise wording can at least help avoid such misunderstandings. Of course, it plays little role when some operators prefer to take the matter less seriously....

Title: Wild Tokyo Casino – Repeated self-exclusion requests after disclosing gambling addiction, prolonged verification and no meaningful resolution

Hello everyone,

I am posting here because I have been trying to resolve a serious issue with Wild Tokyo Casino for months, but I still have not received a satisfactory response addressing the substance of my complaint.

On 3 August 2026, I explicitly informed Wild Tokyo that I was suffering from gambling addiction and was struggling to control my gambling. At that time, my account still held approximately €14,500, with a further withdrawal of around €500 pending.

I repeatedly requested self-exclusion and effective protection against further gambling. I explained my situation through live chat and email, and I reiterated my requests on 11 August. However, I did not receive the effective intervention I was asking for, and by 12 August the remaining funds had been lost. My account was subsequently closed, with the closure attributed to "Gambling Addiction."

What concerns me most is that I had explicitly disclosed my addiction and repeatedly asked for help while a substantial balance remained in my account. I want Wild Tokyo to explain exactly what action was taken, when it was taken, and why effective protection was not implemented promptly.

There is also a separate issue regarding verification. Despite having already supplied information and documents, I was subsequently asked for additional information that I understood had already been provided. The process appeared to become increasingly prolonged, without a satisfactory explanation for the repeated requests.

I have contacted the casino repeatedly in an attempt to resolve these matters. Instead of receiving a substantive response, I have continued to be directed to the support email address, which I had already contacted. My complaint remains unresolved.

I also requested clear information about the competent Alternative Dispute Resolution (ADR) body and the procedure for obtaining an independent review. I was unable to obtain sufficient clarity, so I independently identified Resolvo and submitted a complaint there. I have not received a response from Resolvo so far.

I am not asking Casino Guru to automatically take my side. I am asking for help understanding the appropriate next steps and whether other players have experienced similar difficulties with Wild Tokyo, particularly regarding self-exclusion requests, responsible gambling protections, verification delays and access to ADR.

My questions are:

Has anyone successfully resolved a similar case involving Wild Tokyo or GBL Solutions N.V.?

What is the most appropriate way to escalate a complaint involving repeated self-exclusion requests after the casino has been informed of a gambling addiction?

What should I do if the ADR body I contacted does not acknowledge or respond to my complaint?

Is there an official regulatory channel through which these circumstances can be reported and reviewed?

I can provide supporting emails, chat records, verification requests and account records to substantiate the timeline described above.

I would appreciate any practical advice from Casino Guru moderators or members who have dealt with similar cases. After months of trying to obtain a meaningful response, I need a clear path toward an independent review and a proper explanation of what happened.

Thank you for your time.

Thank you for laying out the timeline so clearly.

The most important part of what you describe is that you say you explicitly disclosed a gambling addiction and requested self-exclusion on 3 August, while a substantial balance was still available in the account, and that you repeated the request before the remaining funds were lost.

That sequence of events is certainly relevant and should be assessed against the actual chat records, emails and account activity. Since your Casino Guru complaint has already been submitted and is waiting for review, I would make sure the team has the full timeline and the correspondence showing exactly when the gambling problem was disclosed and when each self-exclusion request was made.

Regarding the regulatory side, Wild Tokyo is currently operated by GBL Solutions N.V. under a Curaçao Gaming Authority licence. The CGA does accept reports concerning the conduct of licensed operators, although it does not act as a mediator in individual player disputes or decide refund claims.

Resolvo is a genuine CGA-certified ADR provider and does handle responsible-gambling disputes. However, I have not been able to independently confirm that Resolvo is the ADR provider specifically appointed for Wild Tokyo/GBL Solutions, so I would not want to tell you that this is definitely the correct ADR route yet.

If Resolvo does not acknowledge your submission, keep the proof of when and how you submitted it. You can also report to the CGA that you have been unable to obtain clear information from the casino about its designated ADR provider.

For now, I think the strongest step is to keep the case focused on the documented timeline: when the gambling addiction was disclosed, when self-exclusion was requested, what access remained afterwards, and when the losses occurred.

I want self exclusion to stop promotional emails and texts too. Getting offers to come back while you’re trying to stay away would only make things harder

What casino do you want to self-exclude from?

Or it's just general statement that if you were in that situation you wouldn't like to get promotional offers?

Can you clarify?