Kasinon och spelberoende

Jag har en fråga till dig: När någon har ett spelberoende men inte vet om det eller inte vill veta, har kasinon faktiskt massor av verktyg för att upptäcka vissa beroendeframkallande beteenden, vilket oundvikligen leder till tron att spelaren åtminstone har ett problem.

Tycker du inte att casinot borde agera som standard och stoppa insättningar från spelare som kan ha det här problemet?

Och efter att ha interagerat med dem kanske någon inser problemet och åtgärdar det så snart som möjligt.

Yeah, I’ve thought about this too.

Casinos track so much data - they definitely notice risky behavior, but most won’t act unless they’re forced to.

A simple thing like auto-freezing deposits after obvious signs could actually help a lot.

Sometimes that pause is all it takes for someone to realize what’s going on.

Jag ser det som det är. Tack för din kommentar. Det finns beteenden som är lätta att se som "oroande". De skulle hjälpa många att agera när det händer, men tyvärr är det pengar som styr. Så länge du fortsätter att göra insättningar kommer du att förbli lönsam.

Hi, I think some casinos have this policy. For example, if a player writes in live chat that they are losing quite a lot, some people see this as a sign of addiction or that something might not be right. 

Of course, players themselves should be careful to play at casinos that have responsible gambling tools, because this is not the case everywhere. 

It's a double-edged sword, because I've seen cases where a player said they didn't want to play anymore and that they were losing a lot of money, and the casino closed their account right after they managed to win a large sum, which caused a problem. Of course, in such cases, the casino should pay the player and then close their account. However, when players have a positive balance, it is often not possible to close the account. So there are many small loopholes that are important for both players and casinos.

Of course, the behavior of a player who is addicted is probably quite recognizable, but casinos do not have to check all players' accounts and what is happening on them. They usually do this when withdrawals are made or when a player complains to support that they no longer want to play, and so on. 

Therefore, both sides need to take this seriously, and if a player feels that they are not in complete control, they should seek help or immediately write to the casino about it. 

There are also those who are not honest and want more money from the player and want them to continue playing even if they say they have a problem. 

Situations can vary.

Tack för kommentaren, jag tror att spelaren ibland, och jag talar i mitt fall, inte vet hur han ska sluta eftersom han inte ser problemet eller inte vill se det, så han behöver lite hjälp för att få honom att tänka om eller åtminstone stanna upp lite för att tänka. Idag med artificiell intelligens (för att ge ett exempel) skulle dessa situationer kunna hanteras automatiskt. Jag tror att en enkel gest förändrar liv, men i en värld så fokuserad på pengar kan det vara för mycket begärt.

Yes, I understand what you mean. I would definitely be in favor of casinos taking responsible gambling more seriously. 

But if someone doesn't want to admit that they are addicted, do you think closing their account at one casino would help? 

In such cases, players often open accounts elsewhere, and so the cycle continues. 

It is necessary to admit it and seek help as soon as possible. When a player has no control over their gambling, spending money, getting into difficult life situations, and similar, it needs to be addressed, and casinos should not profit from such players but help them instead.🙂

Det är sant som du säger, om du inte vill erkänna att du har ett problem är det väldigt svårt, men om casinot i fråga ger dig en varning kanske du omprövar, åtminstone tittar på det och du kanske inser, jag kommer naturligtvis inte att lösa någonting (jag hoppas det), i mitt fall tog det ett tag för mig att inse mitt spelberoende, men casinona där jag var, istället för att hjälpa mig, skadade mig, trots att de bokstavligen berättade för dem att jag hade ett spelberoende och att jag inte ville fortsätta, de skickade mig bonusar och andra priser med vilket allt blev värre.

Jag hoppas att detta åtgärdas eller att det händer mindre och mer sällan, om spelet inte är roligt är det inte ett spel längre.

Tack för att du svarade på min kommentar.

Yes, and that is exactly what should not happen.

However, players sometimes confuse closing an account with self-exclusion. Casinos, like banks, shops, and other businesses, do not want to lose customers, so they offer them something. In this case, bonuses. 

What is more, if a player shows clear signs that something is wrong, they should not do this and should communicate with the player on a more professional level and try to help, as I said.  

The goal is not to take money from every player, at least that's what I think it shouldn't be.  

Unfortunately, there are casinos that don't care, which is quite sad. 

So, I hope everything wit you will be alright and that you have overcome the worst.

Good luck in everything you do. ☘️

Yeah I get what you’re saying. They can definitely spot patterns like people upping deposits fast or chasing losses. It would make sense for them to step in with a quick pause or a message before letting someone dump more money. I guess some folks might see it as the casino overstepping but a simple cooldown or check-in could actually help someone catch the problem early.

Som det är nu har de alla verktyg för att upptäcka dessa mönster av spelmissbruk, men det är inte särskilt lönsamt för dem; de föredrar ekonomisk vinning.

yeah that’s exactly the tough part. they’ve got the data and tech to flag problem play but at the end of the day profit wins out. i guess until regulators make stronger rules it’s on players to set their own limits and stick to them, even though it really should be a shared responsibility.

It's hard to imagine that casino's would prevent players from playing. Even ones with addiction. It is like alcohol or cigarette sellers. It is out of their responsibilities...at least, for now

I’ve thought about this a lot because I watched someone close to me spiral with online gambling, and it seemed like all the warning signs were right there, spending sprees, wild swings, late-night sessions. But despite all the fancy tools casinos have to recognize risky behavior, they rarely ever stepped in. My friend only got targeted ads and more bonus offers, nothing that made them pause or reflect on their habits. It was only when things got bad they accepted there was a problem, and honestly, it took some serious outside help to change things. When we started looking for real support, the discussions and experiences with Abbeycare stood out to us because people said they actually got hands on, personal help there, not just generic advice. If someone has reached the point of realizing they need a change, it’s the kind of support network worth checking out.

Tack så mycket för dina tankar och råd. Jag ska kolla in Abbeycare-länken du lämnade.

Nåväl, det är dags att berätta något jag helst inte vill. Trots mina ansträngningar har jag haft ett ganska allvarligt återfall. Även om jag meddelade casinot via chatt och e-post om mitt spelberoende och att jag ville ha en livstidsavstängning, har de inte gjort någonting (förutom att erbjuda mig bonusar och erbjudanden). Till slut fick jag ett brutalt återfall.

Låg tid, jag har kontaktat dem igen för att stänga kontot och de fortsätter att smita undan mig. Jag kan acceptera min del av skulden, men inte hela, vilken brist på mänsklighet.

Jag lämnade in ett klagomål, men det kommer förmodligen inte att göra någon nytta; dessa dåliga metoder upphör aldrig.

Hello,

I honestly can't express how deeply I empathize with you and all the efforts you took to stay away from the urge. Well done.

As far as I can say, relapses happen. It is not a complete failure, I reckon. In my opinion, the part where the casino provided you with bonus offers instead of helping you close the account sounds like a failure.

Hence, I dare to disagree a bit; if you feel strong enough to complain, please do so. We should not tolerate unfair practices that target struggling players, and a thorough investigation into potentially predatory practices may also benefit others.

Of course, if you prefer not to confront this issue and seek to avoid any form of casino contact, do what you feel is best for you.

Whatever you do is okay. 🙏.

Tack så mycket för ditt vänliga umgänge.

I'm glad I could contribute to this.

Please let me know if you'd like to talk. I promise to check on you tomorrow here, if you want.

Ni är väldigt snälla, jag ingrep åtminstone snabbt, men jag har fortfarande inget hopp om att få tillbaka ens en del av pengarna. Jag lämnade in ett klagomål via den här sidan, och de har fortfarande inte blockerat min åtkomst.

And you are very brave.

In my opinion the complaint has just started and Katarina is assessing the situation, gathering insights from you; thus, I'd say it's a bit early for a conclusion. Try not to trouble yourself further just now.

Time will tell more; it always does.