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I was denied a win and because I did not have to claim the bonus, the main thing was that they credited it to my account

Zamietli mi výhru a z dôvodu že som si bonus nemal uplatniť,hlavná vec že mi ho pripísali na účet

Dear Majo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please describe your problem in more detail? Has the casino specified the reason why you should not claim the bonus? What exact bonus did the casino give you?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Majo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Bolo to myslím nejakých 40 voľných otočení. Nakoľko kasíno nevyžadovalo nejakú špeciálnu autorizáciu mám viac mailov a pohybujem sa v rôznych štátoch, som využil bonus kasína ktorý mi prišiel na úplne iny email, a myslím že to nebolo ani v jeden deň, výhovorka cassina bola že som si druhy krát nemal nárokovať bonus. Ževraj z jednej IP adresy nemôžem nárokovať bonus dvakrát

Majo, if you have claimed the same bonus twice, I am afraid there is nothing we can do to support your case. However, to make sure, please forward me conversations between you and the casino. Additionally, I would like to ask you to pay attention to what you are sending me, as your private conversations have nothing to do with this case. Thank you.

Dear Majo,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.