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After making some bets at the offline casino and winning, the casino suspended my account for fraud, rejected my documents and my request for payment and account closure. I don't know how to get my money back.

Dopo aver fatto qualche giocata al casino offline e vinto, il casino mi sospende il conto per frode rifiuta i miei documenti e la mia richiesta di pagamento e chiusura del conto, non so come fare ad avere i miei soldi indietro

Hello larapesce34,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I didn't use the bonus, I had already withdrawn once so it was verified before the suspension

non ho usato bonus, avevo gia prelevato una volta quindi era verificato prima della sospensione

Hello larapesce34,

Did you play casino games or sports betting? Please forward the communication between you and the casino to nikolas.b@casino.guru.

casino at the beginning then also some bets

casino al inizio poi anche qualche scommessa

Hello larapesce34,

Would it be possible to forward your communication between you and the casino to nikolas.b@casino.guru?

Dear larapesce34,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi they say that they canceled my gaming contract and transferred my winnings, I'll update you if I get the money

ciao dicono che mi hanno recesso il contratto di gioco e bonificato le mie vincite, vi aggiorno se mi arrivano i soldi

Hello larapesce34,

Please forward the communication to nikolas.b@casino.guru.

Dear larapesce34,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi, they paid me, but I forwarded the communication to you

ciao mi hanno pagato , comuqnue vi avevo inoltrato la comunicazione

Dear larapesce34,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru