LuckyBull Casino - Spelarens konto blockerades.

My husband previously had an account on Lucky bull that I was also interested in.

I also created an account and won a jackpot of 2500 €, from which I wanted to withdraw 1100 euros, because the counter had reached its 100%.

They ban us, our money and block our accounts, causing us both to lose a sum.

We supposedly have a double account and according to them that is not allowed. This is outrageous! They don't want any further contact and they don't want to look for a solution together

Men man had eerder een account op Lucky bull waar ik ook interesse naartoe toonde.

Ik had me ook een account aangemaakt en heb er een jackpot van 2500€ gewonnen , waar ik 1100 euro wou van afhalen, omdat men teller dan zijn 100% had bereikt.

Zij verbieden ons, ons geld en blokkeren onze accountS waardoor wij allebei een som verloren zijn.

Wij hebben zogezegd een dubbel account en dat mag volgens hen niet. Dit is schandalig! Ze willen geen verder contact meer en ook niet samen naar een oplossing gaan zoeken

Hello daviniaduchateau,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBull Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long have you been registered in the casino? How long does your husband own an account? Did you or your husband ever use any bonuses in the casino?

Looking forward to your answer.

Regards,

Nick

Dear daviniaduchateau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.