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Hi my problem is a pending withdrawal from August 27th ... I have always withdrawn even if often the winnings were paid in small amounts making to replay the rest that often was lost

I made deposits for all of 2019 without taking anything ..... at the end of August I finally win 500 euros .... in the meantime my identity card has expired .... I sent my driving license in Italy promptly valid for all intents and purposes as a document ..... after various excuses ..... prompt to play and stay active I am told that for them the document is not valid .... I don't understand why and in fact they send me a mail in which they tell me that everything has been solved

I have not received my money .... in chat they reduce me waiting for my passport .... which cmq not coming out of the Italian borders I do not have ..... are all excuses for not paying .... all precise when they have to pay and totally outlawed when you have to deposit ... as if one asks for the closure of the account they find a thousand excuses for not doing so ..... be careful ..... beware of ..... in the payment rarely everything is ok ..... they do it only with the first withdrawals and then they redeem you with the deposits

Paffy good evening 15

Ciao il mio problema è un prelievo in sospeso dal 27 agosto ...ho sempre prelevato anche se spesso le vincite venivano pagate in piccoli importi facendo rigiocare il resto che spesso andava perso

Ho fatto depositi per tutto il 2019 senza prendere nulla .....a fine agosto finalmente vinco 500 euro....nel frattempo è scaduta la mia carta d'identità ....ho inviato tempestivamente la mia patente di guida in Italia valida a tutti gli effetti come documento.....dopo varie scuse .....solleciti per giocare e rimanere attiva mi viene detto che per loro il documento non è valido ....non capisco il perché ed infatti mi inviano una mail in cui mi dicono che tutto è stato risolto 

Io non ho ricevuto i miei soldi ....in chat mi riducono che aspettano il mio passaporto ....che cmq non uscendo fuori dai confini italiani non ho .....sono tutte scuse per non pagare ....tutti precisi quando devono pagare e totalmente fuori legge quando bisogna depositare ...in quanto se uno chiede la chiusura del conto trovano mille scuse per non farlo .....state attenti.....diffidate .....nel momento del pagamento raramente tutto è ok.....lo fanno solo con i primi prelievi e poi ti riscattano con i depositi

Buina serata Paffy 15

Dear Isa, 

I'm sorry to hear you are having difficulties with your withdrawal. Casinos tend to have a strict verification policy. Sometimes, they don't even accept the driver’s license a valid for of ID. Please send them a picture of your new ID card to resolve the issue.

Best regards,

Peter

Hello Isa,

Please, be aware that in case you fail to provide us with specific information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.